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Why Is My Fitbit Not Charging?

Last Updated Mar 4, 2021
The back of a fit bit sense watch

When you’re always on the move, the last thing you want to worry about is your Fitbit not charging. Fitbit’s battery is supposed to last the user from 10 to 14 days, but if your battery is not holding a charge or not charging at all, there are some things to consider before rushing out and buying a new cable.  

Your Fitbit may not be charging for a variety of reasons. It could be because the charging block is not working. It could also be a problem with how the device connects to the charger. In some situations, it could be a faulty battery.

Read on to learn more about how to troubleshoot your Fitbit. You may find that the solution is easier than you think!

Why is My Fitbit Not Charging?

Many possible issues could be keeping your Fitbit from charging. However, a majority of these issues can be resolved through troubleshooting the device on your own.

Before we get into any specifics, try restarting the device. You can do this by:

  1. Plugging the charging cable connected to the Fitbit into your computer
  2. Pressing the button on the charging cable three times, giving each press about three seconds of time in-between
  3. Waiting until the Fitbit logo displays on the screen and the device vibrates

If you are still having problems getting or maintaining a charge, the following measures could fix your problem:

Dry Off the Device

While Fitbit is water-resistant, if the charging port is wet, it may not charge. First, dry off the device. Take a Q-tip and try to clear out the charging port.

If this does not work, try spraying some compressed air into the port. This could clean out any moisture or blockages on the pins that keep your device from charging.

Try an Alternative Charging Block

The charging block may not be connecting to the outlet in the wall. Although most USB charging blocks are universal, make sure that you are using the one that came with the device.

If you have already done this, then try using another one. Sometimes, if the block’s prongs get wet or bend, this can prevent the flow of electricity from getting to the battery.

Additionally, if you are using a charging block that is not UL-certified (meaning that it was not recognized by national safety and sustainability standards), you could also have problems powering your device.

Plug in the USB End to Another Source

While trying to charge your Fitbit, you might get an error message that reads: “Insufficient power source.” In this case, remove the charging block and plug the USB into your computer or a portable battery pack.

The outlet that you are trying to use might not have adequate electricity going to the source.

Make Sure the Plastic Seal Is Removed from the Fitbit

When you “unbox” your Fitbit, you may be eager to put it on and get going. This could initially work since most Fitbits come at least partially charged upon purchase.

Yet, while you may not have noticed this at first, every Fitbit comes with a thin plastic film on the back. The film acts as an insulator, meaning that if you try to plug in the device, the plastic will prevent electricity flow.

After removing the seal, plug the Fitbit into the wall and see if you get the desired result.

Examine the Pins Inside the Charging Slot

The pins inside of the Fitbit’s charging slot are very fragile. If you quickly unplug the device or jam the connector cable inside it, you risk bending or snapping the pins.

If this happens, try plugging in the device at an angle. See if this works. If not, you could take the Fitbit to a third-party repair shop that could remedy the issue.

Most Fitbits also come with a one-year limited warranty. You may be able to send the product back to the manufacturer, where they could fix it free of charge.

Other Troubleshooting Tips for Fitbit Not Charging

The above is not an exhaustive list of the potential remedies that could fix your device. If your Fitbit is still not charging, ask yourself the following questions:

  • When was the last time you used your Fitbit? If you have not used your Fitbit in several months, it will need about a half-hour on the charger to get enough energy to turn on.
  • Was the battery depleted when you last used it? If so, again, you will need to allow the device to charge for 30 minutes before you power it on.
  • Are you using the charging cable that came with the device? Not all charging cables are universal. If you are trying to use a charger for another version of your Fitbit or one for another smart device altogether, it may not be compatible.

You can also reach out to Fitbit’s customer support hotline if you are still experiencing problems getting your device to charge. You can reach out to their 24-hour live chat online, or you can call their customer support service, which is available Monday through Friday from 4 am to 9 pm PST.

Fitbit not tracking your steps? Check out this article for troubleshooting tips!

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