Why Is My Arlo Video Doorbell Not Recording?

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Having smart devices in your home can make your life quite easier. You can go hands-free, and you can be more in control of your home. It provides you with security and safety that you may not get with a traditional setting, but sometimes these devices stop working.

Your Arlo Video Doorbell has stopped recording. This can be due to many reasons, but the most common reason is that the user has not subscribed to the Arlo Smart plan that allows you to save your recording.

There could be many reasons why your Arlo Video Doorbell may not be working. Some may be simple solutions, and others may be more complex. Here is everything you need to do to discover what the cause is.

Why Is My Arlo Video Doorbell Not Recording?

There are many possibilities that your doorbell may not be recording. The first option is to figure out if you have a subscription to the Arlo Video Doorbell security features. You can sign up for a free trial if this is the first time using their devices to see if you like it. 

If you have a current subscription and you just added this device, check your application. It may be that the device has yet to be added to your subscription. If it is not added to your subscription, the device will not send the recordings to your cloud.

If you have a subscription and it is still not recording, you may want to look to see if everything was set up correctly. Check to see if it is attached to the Wi-Fi and if the motion detection is working. If it is the motion detection, you may need to replace it.

You can also go into the settings of your Arlo application. Make sure you have the settings turned on that when a motion is detected that your device will begin recording. The doorbell should automatically send the recording to the cloud.

If all else fails, you may want to restart your device and try doing the setup all over again. This will insure that everything was set up correctly. If it is still not working, you may want to contact the Arlo Company for assistance.

Who To Contact For Help?

If you are having trouble working through everything, you can contact the company directly. Here are some ways to contact the company:

  • Visit their support center.
  • Ask the Arlo community.
  • Live chat.
  • Open a case.
  • Give them a call.

There are several options that will fit any of your needs. If you decide to call, they aren’t open 24/7 like some larger companies but do offer 7 days a week between the hours of 6am and 6pm PST. This allows you ample of time to figure out the best time to call for yourself.

Arlo products include a 1 year warranty, which means if your product is less than a year old, you can get a replacement. If this describes your product, then you will need to open a case with Arlo and they can get your issues resolved quickly.

If you think that your issue is something that may have happened before, you can ask your question in the Arlo community. It often happens that someone has already inquired or came across the same issue. The company is quite responsive as well to the posts and may have already answered your question.

How To Set Up Your Arlo Device To Record

If you are unsure about how to set up your Arlo Device, you may have set it up incorrectly. This can impede your device from recording movement at your doorbell. Here is the proper way of setting up your Arlo doorbell so that it records:

  • Open up the app.
  • Tap on the Arlo Audio Doorbell.
  • Tap on the ellipses icon in the top right corner.
  • Tap the “Motion Settings”
  • You can turn on the receven notifications by clicking on the “Motion Triggered Alerts”.
  • Tap “Add Device”
  • Tap your cameran and then click on “Next”
  • Click on the “Record video”
  • Click on “Next”
  • Select one of the following options:
    • Record until activity stops
    • Record for a specific length of time
  • Then tap on the “Next” button to review your settings.
  • Tap “Done” to finish saving the settings.

Going through this process will insure that the device is now apart of your devices for your Arlo subscription and that you have everything set up the way you want.


Sometimes technology can be a little tricky, especially if one thing was inputted incorrectly. But sometimes devices can just be faulty. Always contact the company if you continue to have issues with your product. They will be able to help you better than if you were to contact wherever you bought like Amazon or another third party.

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