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Why Does Spectrum Keep Going Out?

Last Updated Jul 16, 2022
Looking frustrated at a laptop

Spectrum provides one of the best internet services anyone can get; however, it does have its flaws too. Maybe you’re in the middle of an important work or school task, and your Spectrum internet keeps tripping off. This can be a bit frustrating, but you should remember that there’s always a reason for occurrences like this.

There are numerous plausible reasons why Spectrum internet might not work when it’s supposed to. Some of those reasons include broken cables, network overloads, wrong Wi-Fi connection, etc. In some cases, the issue might arise from faulty software, but this is somewhat difficult for an average person to detect.

Going forward in this article, we’re going to give you more possible reasons why your Spectrum internet might unexpectedly trip off, explain to you the reasons for these issues, and also give you ways you can try to rectify them yourself.

Why is My Spectrum Internet Tripping Off?

It can be difficult for an average person without the technical knowledge to directly determine the reasons why Spectrum internet is going out when it’s not supposed to. However, in most cases, these issues tend to be repetitive among other Spectrum users. In this section, we’ve gathered possible reasons why Spectrum internet might not work properly for you.

Overloading your Wi-Fi Network 

This issue is quite common with multiple internet providers, not only Spectrum. If you overload your Wi-Fi network by connecting too many cables to it, you are guaranteed to experience a low bandwidth.

Low bandwidth, in turn, will lead to frequent disconnections and issues while trying to launch a website. These issues will only worsen if other network users are downloading or trying to stream large files or videos.

Broken or Faulty Cables

Sometimes the problem can be right in front of your eyes, and what I mean in this case is a bad cable. A faulty cable can lead to a plethora of issues, not only causing your Spectrum internet to go off. So if you’ve used your cables for a while, or you notice that they’ve gotten loose and old, that’s your cue to replace them with brand new ones.

Connecting to the Wrong Wi-Fi Network

Although this may not happen as frequently as the others, it is still a possible reason for the issues you experience with disconnection. Sometimes you may be around one or two other Wi-Fi connections with no security and sharing the same name with your device. Because of this, your device may repeatedly connect to these devices, causing you to experience frequent disconnections.

Other possible reasons why your Spectrum keeps going out include:

  • Issues with your Internet Service Provider
  • Faulty router and modem
  • Outdated drivers and software
  • Distance between your device and your router or modem
  • Bad Wi-Fi hotspot

We’d like to note that it might be difficult for an average person to detect which of these issues might be the problem, so its advisable to seek help if you are not sure of what to do.

How Do I Fix My Spectrum When it Goes Out?

There are plenty of ways you can attempt to fix the issue you face with the constant disconnection of your Spectrum internet. Some of these ways include:

Readjust Your Router and Modem’s Position

Chances are you might experience these disconnections in some places and not everywhere. If that is the case you should try repositioning your router and modem by putting them in a more central location where all your devices will be able to connect with it from anywhere in the building with no issues.

Restart Your Router

Sometimes, the issue might not be as serious as you think, and all you need to do is restart or reboot your router. All you need to do is unplug your router from its power source, wait for a minute or two and then connect it back.

Stop Overloading Your Network

If you have many devices connected to your network, you’ll have to disconnect some of them because you’re probably not using them all. The more devices you have connected to your network, the slower it becomes. So you should try disconnecting any device you aren’t using and connect it back only when you use it.

Contact Customer Support

If you’ve tried your best and you just can’t seem to find out what the issue is, then it’s advisable to contact Spectrum customer support. They are available 24/7, and all you have to do is explain what issue you might be facing, and the various measures that you’ve already taken to try to fix it.


It’s not unheard of to experience issues with your Spectrum Internet. Most of these issues aren’t caused by anything too serious and can be fixed within a matter of minutes. With the help of this article, you should be able to tackle any issue you encounter, fix it, and then get back to your business.

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