Tech Supportal logo

Home Tech Problems Solved! Household Technology Support. Any Issue | Any Problem | Anytime

The Smart Home Starter team picks the products and services we write about. When you buy through our links, we may get a commission.

Why Does My Arlo Doorbell Keep Going Offline?

Last Updated Sep 10, 2022
Peron holding a sign with the wifi icon on it.

An Arlo doorbell is a useful utility that can help you know who’s at your door, and see if a package is getting delivered or stolen. It also can bring a better sense of security to the home, but sometimes you may experience problems with your device. You may be wondering why your device keeps going offline, and what exactly you can do about it.

If your Arlo doorbell is going offline, it is experiencing some kind of trouble connecting to the internet. This may be a problem with your router, in which case resetting it may resolve the issue. Another common cause of your doorbell going offline is low battery life.

If you’re not sure how to check your wifi connection or require further assistance, continue reading for in-depth instructions.

Why Isn’t My Arlo Doorbell Connecting to the Internet?

Your Arlo doorbell will go offline if your internet itself has gone offline. For instance, if there is an outage due to something such as inclement weather, your Wi-Fi may go offline and with it your doorbell.

Sometimes there isn’t an outage, and your wifi router itself is experiencing issues, which would also cause your doorbell to disconnect. If this is the case, the first step is to take a look at your router and try to reset it.

Router Troubleshooting

To begin, check if other devices you have are connected to the internet. If not this likely means there is an issue with your router or modem.

The first step is to unplug both your router and your modem. After 30 seconds, you can plug your modem back in. Once a minute has gone by, you can then plug your router back in. This may be all it takes to solve your problem.

If you are still experiencing issues with your internet, it might be time to call your internet service provider and see if they can help you. However if other devices are connecting to your internet, then your router might not be the issue. 

Resolving Battery Issues

If the batteries for your device are dead, it won’t connect to the internet. There is a simple way that you can test this:

  1. First, remove the battery from the Arlo doorbell, then reinsert it. There are a few different things that might happen, which will indicate if there’s a problem.
  2. If the LED blinks rapidly, that means your device is connected to your base, and the batteries are not the issue. 
  3. If it blinks blue once, your device isn’t connected to the base, and needs to be resynced.
  4.  If the LED blinks with an amber color, this means that the batteries need to be replaced. After they’ve been replaced, your device should reconnect to the internet. 

If your device still isn’t connecting to the internet, it may be experiencing trouble connecting to the base itself.

What to Do When Your Doorbell Isn’t Connected to the Base

Phone with WiFi symbol displayed

Your Arlo doorbell can’t be placed any further than 300 feet from the base. If your device is further than that, it may disconnect and reconnect on and off. It also can have trouble connecting if there are thick metal objects or walls in between the device and the base.

Your Arlo doorbell might be offline if your base itself isn’t connected to the internet. If the Wi-Fi LED on your base is green, this means your base is connected to the internet. On the other hand, if it is an amber color, then your base isn’t connected to the internet, which is why your doorbell is offline.

You can try unplugging your base for a couple of minutes then plugging it back in. Once you plug your base back in, it will take a few minutes to reset. If your Wi-Fi LED is then green, you should be good to go.

Another common issue is that your doorbell may not be synced with your base. You can check if the base and doorbell are synced by taking the batteries out and placing them back in, as mentioned earlier. If you resync your device with your base then it should no longer be offline.

What to Do When Nothing Else Works

If none of these options resolve your issue, then it may be time to contact the company support itself. They should be able to help you determine the root of your issue, and help you work through the problem. They also will be able to answer any questions you have.


Hopefully after reading this article, you’ve successfully determined the problem, and your doorbell is up and running again. You can always call and ask for help if you still are having trouble. Remember to take your time, these issues can be a little bit tedious to work through, but you’ll be grateful in the end once everything is working again.

If your Arlo doorbell is not chiming, check out this article to learn how to fix it.