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Why Can’t I Change Channels on a Toshiba Smart TV?

Last Updated Oct 17, 2021
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If you can’t change the channels on your Toshiba smart TV with your remote or manually, it’s useless. After all, you can only watch the same show for so long. But why would this be an issue in the first place, and how do you resolve it?

There’s no one-size-fits-all solution if you can’t change the channels on your Toshiba smart TV. You may need to replace the remote’s batteries. You might also need to reconnect the TV to your remote––especially if you’re using a universal remote. Worst-case scenario, the sensor stopped working.

Below, we’ll provide some solutions that may address your problem. If these measures don’t work, you should consider reaching out to Toshiba’s customer support team; they can provide more situation-relevant information.

Alternative Ways to Change Channels on Toshiba Smart TV

Before we discuss the reasons/solutions for your problem, note that you can also use your TV using your smartphone. This involves going to the Apple App Store or Google Play Store and downloading one of the many options. The best app right now is the Toshiba Cloud TV app.

By clicking this link, you can explore how to use the app, including how to change the channel with it. There’s a chance you may be able to still change your TV’s channels this way if your remote and TV’s buttons aren’t doing it.

Reasons Why Your Toshiba TV Can’t Change Channels

The following are a few reasons why your TV may not be changing channels and possible troubleshooting solutions:

Your Remote’s Batteries Might Be “Dead”

In the beginning, you might have experienced only slight inconveniences when getting your remote to change the channel. Now, your TV might not respond at all. If this is the case, odds are, you need to replace the batteries. Most Toshiba brand remotes use AA batteries, but if you purchased a third-party remote, you might need AAA batteries.

Using a dry cloth, you should gently clean the batteries’ connectors before inserting them. This will remove any corrosion that impedes the power flow.

Your TV Needs to Be Powercycled

This sounds much more complicated than it is. Basically, you should turn off your TV and remote its power cords from their slots. Wait about 2 minutes, then plug in the cords and turn on the TV. If you’re able to use the remote, you’ve fixed your problem.

Multiple online users have reported that this solved their problems, although there’s no clear reason as to why.

Obstructions Are Blocking the Remote’s Infrared Signal

First, locate your TV’s sensor. It’ll likely be on the front of the TV on the bottom. Check for any clutter, like books, magazines, art pieces––anything that can prevent the signal from getting through. Using a dry cloth, locate the sensor and gently rub the sensor’s exterior. If it’s fogged up or dirty, it might not respond to the remote.

It’s worth knowing that most remotes have a ten-foot radius. If possible, try sitting closer to the TV, then changing the channel.

Your Universal Remote Needs to Be Reset

Universal remotes work because they establish signals with receptive devices. However, if you remove the batteries (or they die), your remote can lose the signal.

To get your remote back on track, you’ll need to know its reset code. You can find out yours by going online. You’ll also have to follow a specific set of instructions when re-establishing the remote based on the device’s brand.

There Are Issues with the Cable Box

If you have the dish or Direct TV, the problem could be on its end––not yours. For whatever reason, something could be preventing the remote’s signal from getting through. By reaching out to their support team, they can walk you through possible solutions.

Connect with Toshiba’s Customer Service Network

You can learn more about your problem by connecting with Toshiba’s customer support staff. However, once the giant exited the laptop industry in 2020, its resources aren’t on par with other TV manufacturers, like Samsung and LG.

By calling (855) 527-2411, you can speak with a representative over the phone. To prepare for your conversation, be sure to have your TV’s serial number and model on hand, as this will streamline the troubleshooting process.

In Summary

There could be a few reasons why you can’t change the channel on your Toshiba TV. If the problem is with the remote, you can explore using an app or purchasing a replacement. If the issue lies with your TV, you should contact Toshiba’s customer support network for more information.

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