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What to Do When Your Firestick Stops Working: Problems and Solutions

Last Updated Mar 15, 2022
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Many people use Amazon Firesticks for all of their TV viewings instead of traditional cable or satellite TV, so it can be really frustrating if your Firestick stops working. I love my Firestick, but I have had some issues with it over the years. I decided to share the knowledge I have gained on how to fix a Firestick if it stops working.

The common problems with Firesticks include the home screen freezing or not turning on, apps crashing, and issues with the sound or picture quality. Potential solutions include restarting or updating your Firestick, clearing the cache, and boosting your Wi-Fi signal. 

This guide will help you troubleshoot any and all Firestick problems to help you get back to watching your favorite shows as quickly as possible.

Troubleshooting Firestick Problems

No matter what problem your Firestick is having, try restarting it first to see if this solves the problem. This simple solution can solve many tech issues. 

To restart your Firestick, unplug the power cord, wait 10 seconds, and then plug it back in. If your Firestick will turn on, you can also restart it by holding down the Select button and the Play/Pause button at the same time for at least five seconds.

You will also want to make sure your Firestick is up to date. 

  1. Select “Settings” from the menu at the top of the home page.
  2. Select “Device” or “System,” depending on which version of Firestick you have. 
  3. Select “About.” 
  4. Choose “Check for system update.” 

Checking Your Wi-Fi Connection

Many Firestick problems are caused by issues with your home’s Wi-Fi network. 

If your Firestick turns on, you can check its Wi-Fi connection using the steps below:

  1. Go to “Settings.” 
  2. Select “Network.”
  3. Scroll to your Wi-Fi network. 
  4. Press the Play/Pause button to check the network’s status. 
  5. Follow the recommendations provided. If no recommendations are provided, then the problem your Firestick is having is most likely not related to your Wi-Fi. 

Troubleshooting Wi-Fi Issues 

Try the two solutions below if your Firestick isn’t connecting to your Internet. 

  • Check that your Wi-Fi password is correct. Keep in mind that this is not the same as your Amazon account password. 
  • Unplug your Internet modem and Wi-Fi router for at least 30 seconds, and then plug them back in. 

If your Firestick is connected to the Internet, but the network status check indicated that your Wi-Fi signal strength is weak, try these potential solutions.

  • If your Wif-Fi router has 2.4 and 5 GHz networks, I recommend using the 5 GHz network for your Firestick because it is faster. However, the 2.4 GHz network reaches farther distances, so it may be the better option if your router is far away from your TV. 
  • Consider purchasing a Wi-Fi extender. These devices plug into an electrical outlet in your home and connect to your Wi-Fi network to boost its signal strength. Click here to shop for a Wi-Fi extender on Amazon. 
  • To boost your Wi-Fi signal to your Firestick without purchasing any additional tech, you can move your TV and Wi-Fi router closer together. Make sure there are no physical obstructions between the two objects, such as large sofas or bookcases.  

Audio and Video Problems

Illustration depicting holding remote in front of TV in living room
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Issues with audio and video playback are often related to problems with the Firestick wires or the HDMI port on the TV.

First, check to make sure all wires are properly and securely connected. The Firestick should be plugged into your TV’s HDMI port. The provided-USB cable should be plugged into the Firestick and the power adapter. The power adapter should be plugged directly into a wall outlet or surge protector. 

If your TV has multiple HDMI ports, try plugging your Firestick into another HDMI port and check to see if that fixes the problem. Make sure your TV is set to the correct input. 

Problems with a Specific App

If an app on your Firestick keeps crashing or isn’t working properly, there are two possible solutions. 

First, try clearing the app data and cache using the steps below:

  1. Select “Settings.”
  2. Select “Applications.”
  3. Select “Manage Installed Applications.”
  4. Choose the application that is having problems. 
  5. Select “Clear cache.”
  6. After the process is complete, select “Clear data.”
  7. Go back to the home screen and open the app to see if the problem is fixed.

If the app still isn’t working properly, you can try deleting and reinstalling it.

  1. In the settings menu for the troublesome app, select “Uninstall.”
  2. Select “Uninstall” again to confirm. 
  3. Use the search icon or the microphone button to search for the app. 
  4. Click on the app.
  5. Select “Download” to reinstall it. 

Factory Reset

If you have exhausted all of the troubleshooting tips above, but your Firestick still isn’t working properly, you can try performing a factory reset. This should be a last resort because it will erase all your downloaded apps, saved login information, and personalized settings.

There are two ways to reset your Firestick to its original factory settings. The easiest way is to hold down the Back button and the Right button on the remote until you see the reset screen. Then, press “Reset.” 

If that doesn’t work, follow the steps below to perform the factory reset. 

  1. From the home page, go to Settings.
  2. Select “Device.”
  3. Select “Reset to Factory Defaults.”
  4. Select “Reset” to confirm.
  5. After your Firestick resets, enter your Amazon login information.

When a Firestick still isn’t working properly after a factory reset, its time to contact Amazon customer service for further assistance. 

Less Common Firestick Problems

While the Firestick issues discussed below are not as common as the others covered in this guide, they are no doubt just as frustrating when they are preventing you from watching a show or movie. 

Firestick Remote Not Working

One easy solution to try if your remote isn’t working is to replace the batteries. Firestick remotes use two triple-A batteries.

If new batteries don’t solve the problem, try repairing your remote with your Firestick using the instructions below:

  1. Turn on your TV.
  2. Unplug your Firestick, and then plug it back into your TV. Wait for it to turn on.
  3. Press and hold the Home button on your remote for 20 seconds. 
  4. If the pairing is successful, a message will appear in the bottom-right corner. If you don’t see the message after 20 seconds, try holding the button for 20 seconds again. 

If you are unable to fix your Firestick remote, don’t worry. You can buy another one from Amazon using this link. Or, you can save some money and download a Firestick remote app on your phone in the App Store or the Google Play Store. 

Alexa Not Working

I have had an issue with my own Firestick recently, where the Alexa feature is not working properly. When I press the microphone button on my remote, Alexa appears as if she is listening. However, after I say a command, nothing happens. 

If Alexa isn’t working on your Firestick, first make sure you are using it correctly. Press and hold the microphone button while you are speaking. You will see a blue line illuminated at the top of the screen to indicate that Alexa is listening. When you are done speaking, release the button. 

If you have an Echo device, you can link it to your Firestick for completely hands-free voice control. This is what I ended up doing because the Alexa microphone button on my remote still isn’t working. This page provides directions on how to link your Echo device and Firestick. It also includes a list of all the voice commands that work with your Firestick. 

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