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What is Peloton’s Return Policy?

Last Updated Jan 22, 2022
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If you’re having problems with your Peloton treadmill or you just don’t think it’s for you, you’ll need to know Peloton’s return policy. So what exactly is Peloton’s return policy, and how much time do you have to return one if you can? 

Peloton does allow for returns, as long as you are still within the 30 trial period. Unlike traditional returns, Peloton allows its customers to have a 30 day trial period, in which they can try out the product and decide if it’s for them. If you do decide to return it you will need to make sure you’re eligible.

If you’re thinking about returning your Peloton, you’ve come to the right place. In the following sections, we will break down how you can get a refund on your Peloton, as well as related questions like whether or not you have to return it yourself.

Can I Get a Refund on My Peloton?

You may in fact be able to get a refund on your Peloton, depending on when you bought it. That’s because Peloton offers you 30 days to try it out with a money-back guarantee. 

If at any point during those 30 days, you decide it’s not for you or you’d like to try something else, you just have to contact Peloton and begin the return process. 

If you’d like to start your return right now, then call Peloton at 866-679-9129. Just tell them that your Peloton is still within its 30 day trial period and you’d like to return it. They will use your information to look up your sale and help you through the rest of the process. 

When Does the 30 Day Period Start?

Another question you probably have is when does the 30 day period actually start. Is it from when it’s delivered or from when you first ordered it? This is important to know so you can get the most out of the trial. 

Fortunately, the 30 day trial period doesn’t actually start until the Peloton is delivered. That means you don’t have to rush yourself to return it. Really give yourself a chance to find out if you like it before you decide to send it back. 

Do You Have to Pay Before the Trial Starts?

It is important to note that you do have to pay before you can begin the trial period. So it’s not like a traditional trial, where the business takes down your credit card information but doesn’t charge you till the trial is up. 

With this 30 day trial, you need to make sure you have enough money in whatever account you chose to use before you sign up for the trial. Still, if you do decide to return it you will get your money returned to your account. 

Will Peloton Refund Shipping Costs?

If you return your Peloton within the thirty-day “trial” period, they will also refund your shipping cost. Like with the Peloton itself, you will have already been charged. They will just disperse the money back to you. 

Do I Have to Return my Peloton Treadmill Myself?

When you call Peloton they will arrange a pick up of their Treadmill. In the same way, they come and helped you set it up when you first get it, they will come and help you disassemble it. Then they will load it up and take it away.

This is really one of the most convenient aspects of the 30 day trial. Unfortunately, it is also one of the reasons why not everyone is eligible for the trial period. We’ll break this down in further detail in the following section. 

Can Everyone Take Advantage of the 30 Day Trial Period

Unfortunately, to take advantage of this trial period, you have to be found eligible. Eligibility has a lot to do with where you live. If you live in an area that is too remote, they can’t have their people come out and you therefore can’t use the 30 day trial. 

Essentially, it comes down to whether or not you live in a delivery area. If you don’t, unfortunately, they can’t offer the 30 trial. 

Final Thoughts

Whew! That’s a lot of information. Let’s quickly review: Peloton gives eligible customers a 30 day “trial” period, in which they can return the product without any cost to themselves. They will even refund the money you spent on shipping. This provides a great opportunity for you to send it back if you decide it’s not for you or you’d like to try something else. 

Remember, if you’re eligible, the 30 day trial period doesn’t actually start until the day that your product has been delivered. That means you have more time than you would otherwise to really try it out and see if you like it. If you’re still on the fence about sending it back, we definitely recommend you take advantage of this unique feature. 

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