What Happens If Your Ring Spotlight Cam Goes Offline? (Connection Issues)
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The Ring Spotlight Cam is a great addition to any smart home because it allows you to monitor who comes and goes near your house. It can also keep away thieves and other people who don’t need to be on your property. When you are experiencing connection issues with your home’s Wi-Fi, it’s easy to get frustrated and concerned.
If the Ring Spotlight Cam goes offline, it will usually reconnect itself in a few minutes. If your device stays disconnected, you will need to check your Wi-Fi network and the wires from your router to make sure you are connected.
Below, we’ll cover what causes a Ring Spotlight Cam to become disconnected and how you can get it back online quickly. We will also discuss some steps to make sure disconnection doesn’t happen again.
Why Is My Ring Spotlight Cam Offline?
The most common reason a Ring Spotlight goes offline is that your Wi-Fi is not working. Ring Spotlight Cams need a stable internet connection to work.
If you think your internet is not working, check the following:
- Check that your router is plugged in and on.
- If any part of your router is flashing red, it’s probably not working. Unplug the router, wait a few minutes, plug it back in.
- Check that all the wires are connected to the correct parts of the router. Make sure none of the wires are damaged or frayed.
- Check if your smartphone or other devices are connected to Wi-Fi and if they’re working.
If the router is on and seems to be working fine, perform the following troubleshooting tips:
- Move your router closer to the camera.
- Make sure there are no large obstacles between the router and the camera.
- Consider buying a Wi-Fi extender so that your network is stronger in all parts of your house and yard.
Other Reasons Your Ring Spotlight Cam is Offline
While a problem with the network is the most common cause for the Ring Spotlight Cam’s connection issue, it’s not the only one. Here are other potential problems:
Problem with the Battery
If there is an issue with the battery, try removing it and put it back in; if the battery is dead, remove it and ensure it’s fully charged before putting it back:
- Open the battery compartment by pressing the white button and lifting it open.
- Press the release tab to remove the battery.
- Connect a micro-USB charger to the port and plug the other side into a wall outlet. The red and green lights should appear when if it’s charging.
- Slide the battery back into the camera when it’s done and make sure the panel clicks into place.
- Close the battery compartment door until you hear a click.
- Give it a few minutes to power on automatically.
If you notice that your Ring Spotlight Cam is always showing offline and the battery dies very often, you might need to buy a new battery. Also, if the battery doesn’t flash red and green when you plug it in, you might need to get a new battery.
Wi-Fi Password Changed
If you changed the password on your router, the Ring Cam will not be able to recognize the network and will disconnect. You will need to reconnect in the Ring app:
- Tap Device Health in the Ring app.
- Click Reconnect to Wi-Fi.
- Select your network and enter in the new password.
Power Surge or Outage
If your neighborhood has a power surge or outage, your router and Ring Spotlight Cam will turn off. When the power is restored, it might not automatically reconnect. Unplug your router for 30 seconds and then plug it back in. It should connect with this reset.
How Do I Know If My Ring Spotlight Cam is Offline?
You can check that your Ring is connected to Wi-Fi using the Ring app. Follow these steps:
- Open the Ring app.
- Select Ring Spotlight Cam.
- Select Device Health.
- Check the status icon next to the network.
If it isn’t connected to the network, it will say “offline.”
How to Keep Your Ring Spotlight Cam Online
The following are some proactive steps you can take to ensure your Ring Spotlight Cam doesn’t go offline again:
- Maintain the distance between your Wi-Fi router and Ring Spotlight Cam.
- Ensure your camera’s battery is charged, and keep a backup battery on hand in case it dies unexpectedly.
- Disconnect other devices from the internet when you are not using them so your camera can easily use the network.
If your Ring Spotlight Cam is offline, it will usually reconnect itself in a few minutes. If it doesn’t, check that your Wi-Fi hasn’t been disconnected. If the router is working, try moving it closer to the device or getting a Wi-Fi extender.