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Unable to Connect to Samsung Server – Troubleshooting Tips

Last Updated Dec 19, 2021
internet servers

Have you ever tried to set up a Samsung account and use Samsung services such as S Health, Smart Switch, Samsung Pay only to get the message “Unable to connect to Samsung server?” Not just you alone; many other Samsung users have faced this issue in the past. But don’t worry as I have the solution for you to get the job done. 

To save you as much time and effort, I have put together a list of 11 troubleshooting tips that are guaranteed to help you connect to the Samsung server, fix connection problems with the Samsung server, and even resolve them quickly and easily! All these solutions come from true experiences made by Samsung users, just like you who faced this problem before.

Important Things to Consider

Before troubleshooting your Samsung device, server, network connections, or connected peripherals, take a few preparations and preventive measures to reduce operational risks. Preventive measures require using a reliable internet connection for the Smart device. Stay alert on using the current functions when configuring the system settings of the connected devices. 

It’s also a good idea to use simple solutions before resorting to complex or more extreme measures when troubleshooting the Samsung server error. But don’t worry. Here I have put together a list of 11 simple troubleshooting tips that are tried-and-tested to resolve the inability to connect to Samsung server error once and for all.

Check The Samsung Server Status

Samsung server status check helps you determine whether the problem is with the Samsung server itself or with the network. You can take live chat support from the Samsung technicians and ask them if the Samsung server is down or under maintenance.

The Samsung support team will precisely tell you where the problem lies. If it is a server status problem, they will let you know right away and let you know how long to wait until the server issue is resolved. And if there is some problem on your end, they will guide you accordingly.

Use The Ping Command To Test Samsung Server

Windows ping command is a handy tool to test your Samsung TV server-status quickly. This will help you determine if the connection problem is with your local network or the Samsung server itself. Here’s how you can use the Windows command prompt to determine the Samsung server status. 

First, you need to know your Samsung TV’S IP address to check the server status. Here’s how you can find it from your smart TV’s settings:

  1. Go to TV settings and navigate the General setting from the left panel.
  2. Check the network status by selecting the “Network Status” option from the right panel. This will prompt the connection test, and a popup will appear. 
  3. Select the “IP Settings” option from the popup, and you’ll be able to see the IP address.
  4. Note down your TV’s IP address in a notepad. 

Ping the Server IP Address

Now that you know the server IP address, you can ping the Samsung server and determine the status. Here’s how to run the ping command from your desktop:

  1. Type “cmd” in the Windows search box and open the command prompt.
  2. Type “ping IP address” (without the inverted commas and where the IP address is the IP address of your Samsung TV) in the command prompt.
  3. Press Enter, and this will run the test on the Samsung server.
  4. Scroll down and read the ping statistics of the Samsung server’s IP address 

Anything more than 0% loss means the Samsung server is under maintenance, and you will need to wait till the maintenance task is completed and the server gets back online.

If there is 0% packet loss, your Samsung TV server is up and running. This means the “Unable to connect to Samsung server” has something to do with your local network or the device peripherals other than the Samsung server. 

Power Cycle Your Samsung Device As Well As The Modem And The Router

Power cycling your Samsung TV as well as the modem and the router is the viable fix for troubleshooting any error, including the “unable to connect to Samsung server” error. To do this, follow these steps:

  1. Unplug all the devices (TV, router, modem) from the power outlet.
  2. Press your Samsung TV’s and router’s power button consecutively for 15 seconds and release.
  3. Wait for 2 minutes before plugging in the power cables of the TV, router, and modem to the power outlet.
  4. Plugin your modem and the router to the power outlet and wait till all the panel lights become green.
  5. Plugin your TV into the power outlet, turn it on and connect to the Smart Hub.

If you would like to learn more about Samsung TVs, check out this article. Now, let’s take a look at how to soft reset your Samsung TV.

Soft Reset Samsung Smart TV

By performing a soft reset, you can kill every running task and clear the RAM of your Samsung smart TV. In order to soft reset your Samsung smart TV, follow these steps:

  1. Press the “power” button on the remote and hold it for 5-10 seconds till the TV reboots.
  2. Release the button and allow the TV to finish the reboot
  3. Once your TV finishes booting, open an application and check if the issue is resolved.

Now, let’s see how to update your Samsung software.

Update The Samsung Server And Software

By default, Samsung Smart Hub is set to download updates automatically whenever connected to the internet. But sometimes, due to a weak internet connection, the device cannot properly download the firmware updates and install them. 

Check your Smart TV’s update status from the Support settings and update accordingly and as required. Also, make sure to enable the Auto-Update feature.


Factory Reset the Smart Hub

Performing a factory reset on the Smart Hub may resolve the connectivity issue to the server. It is also a very quick and easy fix to troubleshoot connection to Samsung apps. 

Follow these instructions to reset the Samsung Smart Hub:

  1. Press the Home button (the home icon) on the TV remote and navigate the settings menu.
  2. Select the Support settings from the left panel.
  3. Select the Self Diagnosis settings from the right panel and select the “Reset Smart Hub” option.
  4. Type 0000, which is the default pin to reset. This will automatically reset the Smart Hub. 
  5. Closeout settings and open an application to check if the Samsung server connection error is resolved.

Now, let’s see how to troubleshoot your network connection.

Troubleshoot The Network Connection

The Samsung server connects to your PC or tablet with a USB cable or wirelessly. The connection may get disconnected due to various reasons such as faulty internet connection, incorrect network configuration, and server issues. 

Here are a few handy tips that can help you fix Samsung server errors & restore the connection successfully.

Connect To A Different Network

If even after resetting your router and modem doesn’t help fix the Samsung server error, the issue is perhaps because of poor bandwidth, IP congestion, or a busy server. That’s why consider connecting your Samsung TV to a different network or WiFi. If your TV is already connected to WiFi, disconnect and connect it to your data connection or hotspot.

Factory Reset The Network

This option resets the network settings of your Samsung TV to default. Perform the network factory reset by following this function sequence: 

  1. Click Settings
  2. Go to General
  3. Click Network
  4. Select Reset Network
  5. Reset

Now you know how to reset your network connection.

Change Region On Your Samsung TV

Follow this temporary workaround to test the performance of the Samsung server:

  1. Navigate to Settings > Support > Self Diagnosis > Reset Smart Hub to reset the smart hub.
  2. Exit settings.
  3. Press “www” from your remote. This will prompt a “terms and conditions set up” dialogue box. 
  4. Choose the “setup” option. This will open up the Terms & Conditions and Privacy Policy screen but do not accept the terms.
  5. Press the “Mute + Volume UP + Channel UP + Mute” button from your remote in a consecutive manner. This will open up the Internet Service Location Setup dialogue box. 
  6. Choose a different country and wait 2-3 seconds. This will open a “Skip” dialogue box.
  7. Choose the “skip” option from the dialogue box.
  8. Now you should be able to connect to the Samsung server and even install regional restricted Samsung apps on your TV.

 Now, let’s see how to change the DNS settings.

Change The DNS Settings

If you get a connection error message when trying to open certain websites or contents on your Samsung device, it means those are not available in your region. To unblock regionally restricted apps on your Samsung server, try changing the DNS settings to Google’s. 

Configure the settings by following these function sequence: 

  1. Click Settings
  2. Go to General
  3. Click Network
  4. Check Network Status
  5. Go to IP settings
  6. Enter manually option
  7. Go to DNS Server
  8. Enter or
  9. Click OK

Google’s DNS is a lot faster, and this configuration will surely resolve the internet connection error when assessing regionally restricted apps on your Samsung TV.


Now that you have an arsenal of troubleshooting options to fix the inability to connect to the Samsung server, the best thing to do at this point is to try out yourself by following any of the above steps and make the most out of your Samsung smart device