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Troubleshooting: Firestick Remote Not Working

Last Updated Jan 29, 2021
fire stick remote sitting on table inside a living room.

The Amazon Firestick Remote is simple and sleek yet functional. However, when the remote isn’t working, you will not be able to use your Fire TV.

To troubleshoot a Firestick remote not working, try repairing it with the Firestick by holding the home button for ten seconds. You can also try power cycling the Firestick device by unplugging its power cable for 30 seconds. Lastly, try replacing the remote batteries with new ones.

Your Firestick remote not working can be frustrating. You will want to fix it fast so that you can get back to watching your favorite movie or show as soon as possible. Fortunately, each of the possible solutions we’ve explained below is quick and easy to try by yourself.

What to Do When Firestick Remote Isn’t Working

Troubleshooting technology is often trial and error, and fixing a firestick remote is no exception. There are numerous troubleshooting tips described below. It’s recommended that you try them in order of ease for you to fix the problem as quickly as possible.

Some of the solutions you can try are:

  • Reconnecting the remote to the Firestick
  • Power cycling the Firestick device and/or remote
  • Replacing the remote batteries

Reconnect the Remote

The Firestick remote connects to your Firestick device using Bluetooth. The Bluetooth should connect the devices automatically, but sometimes the devices lose their connection. In this case, they need to be repaired.

Repair the Firestick remote to the TV by holding down the home button for at least ten seconds. When the devices are successfully paired, you will see the following message on your TV: “Remote Connected – Amazon Fire TV Remote now connected to your Fire TV Stick.”

Reset the Firestick Remote

Another quick and easy troubleshooting tip you can try is power cycling the Firestick remote. This resets the connection between the remote and the Firestick.

  1. Remove the cover from the back of the remote.
  2. Remove the two batteries.
  3. Wait at least 30 seconds.
  4. Replace the batteries and cover.

You can also try power cycling the Firestick itself by unplugging the power cable on the device. Wait at least 30 seconds before plugging the cable back in.

Replace the Batteries in the Firestick Remote

When your Firestick remote isn’t working, the solution may be as simple as changing the batteries. The remote takes two triple-A batteries.

It’s easy to install the new batteries. You just have to take the back cover off the remote, remove the old batteries, and place the new ones in the correct position with the positive side on top.

There is no direct way to check how much life is left in the batteries. But, you can check to see if they still have some power. To do this, put the batteries in another device that takes two triple-A batteries and see if it works.

Firestick Remote Still Not Working?

If you tried all the troubleshooting tips and your Firestick remote still isn’t working, try these final tips:

Buy a New Firestick Remote

The Firestick remote is universally compatible with all Firesticks and Fire TVs. You can even pair multiple remotes to the same Firestick. However, you cannot use one remote for multiple Fire TVs without repairing it each time you switch TVs.

To set up your new remote, press and hold the home button until you see the “Remote Connected” message in the bottom-right corner of the TV.

Some users have reported that it took them up to ten tries to get their new remote to pair with their Firestick. If it doesn’t work the first time, press, and hold the home button again for at least 30 seconds.

Amazon Fire TV App

For folks on a budget, there is another option that doesn’t require any additional purchases. You can use the Amazon Fire TV App on your phone or tablet. Here’s how:

  1. Download the app in the App Store or Google Play Store.
  2. Make sure the Firestick and your phone or tablet are connected to the same Wi-Fi network.
  3. Open the app.
  4. Select the Firestick device that you want to control.
  5. Follow the on-screen directions to use the app remote.

The app also makes searching for content convenient because it has a built-in keyboard, so you can quickly type in the name of the show or movie you are looking for.


Since you can’t watch your Firestick TV without the remote, you will want to fix it ASAP any time it’s not working. If one solution doesn’t fix the remote, simply try another one, and if you have exhausted all the possible solutions with no success, don’t fret. You can purchase a new Firestick remote for an affordable price or use the free Amazon Fire TV app.

Experiencing other issues with your Firestick remote, like a flashing blue light that won’t go away? Check out this article for more troubleshooting tips!

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