Samsung TV Apps Not Working-Troubleshooting Tips
Some customers have expressed concerns that the apps on their Samsung TVs are not working. Apps may shut down without warning or not even fire up to begin with. There are several potential reasons why this is occurring, with most of these being an easy fix.
There are several potential reasons why your TV apps are not working. It could be a network issue, a problem with the firmware, or perhaps you need to do some simple updates. Regardless of the cause, it’s never a bad idea to periodically check for system updates.
You may consider enabling auto-update on both the TV firmware and the apps. If you don’t know how to do this, you are encouraged to read the instructions below
In the sections below, you’ll learn how to troubleshoot app issues on your Samsung TV.
Is frequent buffering a problem? Are streaming apps not running smoothly? The problem could be your internet connection. Streaming apps such as Netflix require at least 5 Mbps, but for 4K Ultra HD, you’ll need at least 25 Mbps. You can check your internet speed here.
Need to improve your internet speeds? Here’s what you can do:
- Change router location: Try moving your router to an outlet closer to the TV. Walls, appliances, and furniture can block your Wi-Fi connection.
- Wi-Fi Extender/Booster: These are devices that can improve the range of your Wi-Fi network. One popular Wi-Fi extender is the Netgear Range Extender.
When you turn the TV off and back on again, you are not performing a full reboot. Instead, you are simply leaving your TV in standby mode. There are 2 ways to perform a cold boot on your Samsung TV.
- Hold the power button down on your remote for 5 seconds or until the TV turns off and then on again.
- Or you may remove the plug from the outlet. Let the TV rest in the off position for approximately 30 seconds before plugging back into the outlet.
Perform a quick test of your apps. If they still seem to be having trouble, then a system update might be just what the TV doctor ordered.
A firmware update may be needed to fix some bugs and glitches.
To check for system updates on a Samsung TV:
- Press the Home button on your remote.
- Navigate to the Settings icon along the bottom of the screen and press the OK button on your remote.
- The Settings menu should pop up as a separate window in the middle of your screen.
- Scroll down to the Support Icon and press OK.
- You should be able to choose Software Update or select Auto Update.
- If Software Update is grayed out, press the Source button on your remote. The TV icon should have a green checkmark under it; otherwise, navigate to the icon and press OK.
- Repeat steps 1-5, and now you should be able to check for a System Update.
If neither of the above is effective, it may be better to simply uninstall and then reinstall the misfiring app(s) from the TV. This will also help free up memory space on your TV.
- Press the Home button.
- Scroll over to Apps, and select the Settings icon in the top right corner.
- Select the app you want to delete and then scroll down to the delete option to confirm the action.
If you haven’t done so already, you may also enable Auto Update. To do this, press the home button, navigate to apps and select the settings icon in the upper right corner. The circle next to Auto Update glows blue when enabled.
The Smart Hub is the name for the smart menu on your Samsung TV that allows you to download apps and games, browse the internet, and access the settings menu. If your apps are not working properly, it could be due to a glitch in the Smart Hub. You can reset the Smart Hub by following the instructions below.
This will reset the Smart Hub to its original factory settings.
- Press the Home button on your remote.
- Navigate to Settings using the directional pad on the remote.
- Navigate to Support and select it.
- Choose Device Care from the menu.
- Then Choose Self Diagnosis.
- Scroll to Reset Smart Hub and select it.
- Enter the PIN for your TV.
- The Smart Hub will be reset after you’ve successfully entered the PIN.
If the apps on your Samsung TV are misfiring, then it may be time to progress through the troubleshooting steps included above. In many cases, your problems may be fixed with a simple reboot and update.
Note that the settings menus on a Samsung TV may be much different than what is seen with other manufacturers. At the very least, it’ll be helpful to know how to navigate the settings options on a Samsung TV.