It’s no secret that technology has taken over home security. The Ring alarm system is one such example of this, and it can be an excellent solution for keeping your family safe. 

However, like any product on the market, there are some pitfalls to consider before buying. In this article, we will discuss five reasons why Ring might not call when your alarm goes off so you can make an informed decision about whether or not Ring is right for you!

You Disarmed the Alarm Before the Monitoring Center Called

If you disarm your system before the monitoring center can call in response to an alarm, there will not be a phone call with some alarm companies. This happens with Ring. The company does this to prevent unnecessary calls in case of accidental alarms.  In such cases, none of your emergency contacts will be alerted, and no emergency responders will come to your home.

However, if the alarm didn’t go off accidentally and you disarmed it before getting a call, you’ll need to find a different way to get in touch with Ring. You’ll need to use another method of alerting emergency services such as a landline or cellphone that can’t easily be disconnected from its service provider.

Nonetheless, if you’re interested in the Ring Alarm, this shouldn’t be a deal-breaker. You see, Ring has introduced a new feature known as Confirmation Call. When you turn on this feature,  your first emergency contact will receive an automated call even if you disarm your alarm after it goes off.

The Confirmation Call may not be a perfect solution. Still, it does give you more control over whether or not someone who accidentally triggers the alarm should have their location tracked by police and other emergency responders when they’re likely just going about their day and don’t pose any threat.

How to Turn Confirmation Call On or Off

So, how do you take advantage of this handy feature? To turn Confirmation Call on or off, follow the steps below:

  • Open the app
  • Go to Menu
  • Tap on settings
  • Tap monitoring settings
  • Toggle the confirmation call on either on or off.

Source: Ring Support

You’re on Practice Mode

The monitoring company does not call a confirmation number after someone triggers your alarm when you are in Practice Mode. The purpose of Practice Mode is to give you a chance to see how your system works and for the monitoring company to confirm that it is working. However, if you trigger a false alarm during the Practice Mode period, you’ll receive an automated call from the monitoring company.

Also, with Practice Mode turned on, the Ring app will always show False Alarm Event as an option in “Alerts from Neighbors” tab of the Home screen. The Practice Mode lasts seven days, but you can exit any time by changing your monitoring status.

How to Change Your Monitoring Status

As we’ve mentioned, the Practice Mode lasts seven days. However, if you want to exit before the period elapses, you can do so. Just make sure you’re done with the trial period because you can’t re-enter it.

If you want to change your monitoring status, follow these steps:

  • Go to the Ring app
  • Head on to Menu
  • Tap settings
  • Tap monitoring
  • Tap monitoring type
  • Choose the type of monitoring you want.
  1. If you choose the professional monitoring option, you’ll be prompted to choose either a Primary or Secondary contact. Additionally, you’ll have to include a verbal password.
  2. If you’re on Practice Mode, you’ll be required to confirm that you want to exit before you do.
  3. If you’re in Professional Monitoring and want to shift to Self Monitoring, tap Self Monitoring and confirm that you’d like to exit Professional Monitoring.
  4. If you’re in Self Monitoring and want to shift to Professional Monitoring, tap Professional Monitoring and confirm that you’d like to exit Self Monitoring.

Source: Ring Support

Your Base Station Has Lost Connection

Another reason Ring may not call when your alarm goes off is because your base station has lost connection. If you have a Wi-Fi issue, the Base Station may not connect and signal Ring’s servers that there was an alarm event.

If this is an ongoing problem with your WiFi, it might be worth looking into upgrades or changes in router settings to see if that resolves the issue. However, this shouldn’t be a cause for concern because a backup solution kicks in within a few minutes when the base station loses connection.

Wrapping Up

As you can see,  there are a few reasons why Ring Alarm may not call when your alarm goes off. We hope this article has helped you understand the different causes for alarms that don’t trigger calls from Ring. If you’ve been having a recurring issue with not receiving calls, we recommend contacting Ring Support.

 Source: Ring Support