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Netflix Keeps Crashing on TV? 11 Fixes to Try

Last Updated Oct 16, 2022
Netflix logo on TV

There are few things more aggravating than Netflix continually crashing while you are trying to binge-watch your favorite series. If Netflix keeps crashing on your device, you are probably wondering how you can fix it.

Below, we’ll discuss eleven fixes to try if Netflix keeps crashing on your TV. Keep reading to learn everything you need to know!

Netflix Keeps Crashing on TV? 11 Fixes to Try

No one wants to sit down and start watching their favorite Netflix original series, only for the app to crash every few minutes.

If you’re tired of having your movie night ruined, you’re probably wondering how to deal with continuous Netflix crashes

Luckily, there are several ways to fix this when it happens.

  • Restart your TV
  • Refresh your WiFi connection
  • Restart your router
  • Reboot your TV
  • Check if Netflix is experiencing server issues
  • Try opening another application
  • Check who else is using your Netflix account
  • Update your TV software
  • Reinstall Netflix on your TV
  • Factory reset your TV
  • Contact customer support

Continue reading to see just how easy it is to find out why Netflix keeps crashing on your TV.

Restart Your TV

If Netflix keeps crashing, the first thing you should try is restarting your television. Locate your TV’s Settings menu and find the “Restart” option. After pressing “Restart,” your TV will turn itself off, reboot, and turn back on again.

You don’t have to unplug your TV from the wall. The internal reboot will be enough to clear any glitches that may be causing the problem.

Restarting your TV is a quick way to fix a wide array of problems with streaming services and other channels.

Refresh Your WiFi Connection

Poor network connections can cause more problems than you might expect. 

If your TV is too far from your router or temporarily loses its connection, Netflix will likely crash.

Navigate to your TV’s network preferences and ensure you are connected to the internet. If not, reconnect to your in-home WiFi network.

If you’re connected to the internet and still cannot easily use Netflix, try running a speed test to ensure it can support the application.

Restart Your Router

If you’ve tried reconnecting to your WiFi network and cannot access your TV’s internet, try restarting your router. 

Follow the steps below to do this:

  • Unplug your router for at least 60 seconds.
  • Plug the router back in and wait for it to reboot.
  • Reconnect your TV to your network.

Whether your router needs a firmware update or a simple refresh, restarting it is a surefire way to improve your internet connection.

Reboot Your TV

If the router is not the problem, Netflix likely keeps crashing because of a glitch on your TV.

Your TV may be experiencing a temporary glitch, or it may need to restart to perform a software update.

Unplug your TV’s power cord from the wall, then wait about 10-15 minutes before plugging it back in.

This will clear any temporary problems that may be causing Netflix to crash.

Check if Netflix is Experiencing Server Issues

The Netflix servers occasionally experience problems that affect how their app runs on different TVs.

If Netflix is continually crashing, check Netflix’s website or social media profiles to see if their servers are down.

If the servers are down, there is not much you can do other than wait for Netflix to solve the internal problem.

Try Opening Another Application

If nothing has worked so far, your next step should be to open another application to check if you’re experiencing the same problem.

If you can stream movies and TV shows on other services, such as Hulu or HBO Max, Netflix is likely the cause of the problem.

If you cannot stream on any other service, the issue lies within your TV or network connection.

Check Who Else is Using Your Netflix Account

Even on Netflix’s most advanced plan, only four users can stream from the same account simultaneously.

Although Netflix will usually notify you if more than four users are trying to log into the account, the app may crash instead.

Check with your family members and see if anyone else is watching Netflix. 

If so, you may need to wait for them to finish before you can watch your favorite show.

Update Your TV Software

If your TV requires an update, it may not allow you to open certain applications. 

Netflix could be crashing because you’re running an outdated software version on your TV. Open your TV’s system preferences and locate the “Software Update” section. If an update is available, install it before opening the app again. 

Although most TVs can update independently, some still require manual updates.

Reinstall Netflix on Your TV

If you have tried all the fixes above and still cannot resolve the problem, uninstall Netflix on your TV. 

Then, open your TV’s app store, reinstall Netflix, and sign back into your account.

If there is an issue within the application, reinstalling is a quick way to repair bugs or download updates you may have missed.

Factory Reset Your TV

In severe cases, your TV may need a full factory reset. For all brands, the process should follow a sequence similar to the one below.

  • Select “Settings.”
  • Go to “System Preferences.”
  • Click “Reset.”
  • Choose “Factory Reset.”
  • Confirm by pressing “Erase Everything.”

Keep in mind that a factory reset will wipe your TV of its previous data. 

You may need to reinstall all applications and sign back into your accounts afterward.

Contact Customer Support

If all else fails, you may need to contact the company that manufactured your TV and get help with more advanced fixes.

The manufacturer can walk you through more advanced solutions if the problem is due to damage or hardware issues on your TV.

If your TV is still under warranty, they may even send you a replacement for free! 

Final Thoughts

If Netflix keeps crashing on your TV, there are plenty of fixes you can try.

If you still cannot locate the issue after attempting all the tips above, contact Netflix support or your TV manufacturer.

Streaming platforms crash quite often, but the source of the problem is not typically severe. 

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