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Nest Hello Keeps Going Offline

Last Updated Nov 30, 2021

So you have already purchased your Google Nest and have it installed. You are having some issues with it going offline. There are a few things that can cause this issue to arise with your Google Nest.

Google Nest camera or doorbell can keep going offline due to wireless network interruptions, power issues, the application version being outdated, or due to environmental issues.

These areas will need to be looked at when troubleshooting your Google Nest device. We will take a look at each possible problem and go over some steps to check to ensure your Nest is operating properly.

Google Nest Power Issues

We will go over some troubleshooting methods that Google lists on their site that will help you address the problem with your Nest:

  • When checking for power issues with your Nest you will want to ensure that the connection into the outlet and on the Nest is securely in place. 
  • If you have a Nest camera, you should check to see if the light is off or blinking yellow, because the camera could possibly be powered off.
  • If your Nest device is running on battery power, make sure the device isn’t low on battery, and properly charge it if needed.
  • If you are still having issues with the Nest going offline, try another power source to see if this fixes the problem. If you still aren’t getting any power to the Nest device it may be the power cord that is the problem.
  • If you have a Nest doorbell, make sure that the doorbell is wired correctly to ensure it receives power. If it is correctly wired, you may need to upgrade the power transformer.

If you would like to learn more about Nest Hello, take a look at this article. Now, let’s look at the Nest environmental conditions.

Google Nest Environmental Conditions

The environment you place your Google Nest in may very well be the cause of why it is going offline. Extreme hot or cold temperatures will take a toll on the Google Nest and cause it to have unexpected problems. 

Ensure your Google Nest device isn’t near a fireplace, outside in extreme hot or cold, or around a vent that would do any damage. Google Nest will shut itself off as a safety feature in extreme hot or cold conditions to ensure there isn’t any further damage done to it.

Try relocating your Google Nest device to a different location and see if this solves the problem to try and narrow down the issue.

Google Nest Wireless Internet Conditions

If it isn’t the power going off on the device, another thing to check is the internet connection with your network. If you notice other devices are going offline on occasion, you might have an issue with the stability of your wireless connection.

To attempt to resolve this issue, unplug your router or modem for 30 seconds and then plug it back in. This should reset the connection. 

Also try restarting your Google Nest device by powering it off and then back on again. If this doesn’t work, try disconnecting some of the other devices on the network and see if the connection with your Google Nest device improves, as there may be a bandwidth availability issue with the network.

Disconnect any wireless extenders that you may have on your internet connection as they might be causing interference. The goal is to try and isolate the problem if it is a network issue.

Google Nest Outdated Software

The problem with your Google Nest may be as simple as an outdated software version. Using the Google Play Store you can check for updates for both the Google Home application and the Google Nest app. Make sure these are updated at all times.

Performing a Factory Reset on Your Google Nest

If these steps haven’t solved your issue with your Google Nest going offline you can try a factory reset on the device. Make sure you save any video you want to save before performing a factory reset.

All settings will go back to default and the Google Nest will forget any saved information such as wireless network password. A factory reset is the last step you want to try and perform on your Google Nest when everything else has not succeeded in solving the problem.

Steps to factory reset the Google Nest device can be found on Google’s website.


Offline issues come up every now and then with the Google Nest in its operation. As you can see, there are several factors that come into play that can cause interruption. These are the most common areas of failure that have been found in the course of customers owning the Google Nest.

If all of these troubleshooting options fail, check the warranty status of your Google Nest and contact Google for any further information. You may need to replace the whole device in order to fix the problem.