Your Eufy Doorbell does more than alert you to guests; it also reduces the likelihood of “porch pirates.” But what happens if your doorbell isn’t capturing deliveries? How can you be sure if your Eufy is actually capturing what it’s supposed to?

There’s a handful of issues that could be at play, ranging from firmware updates to sensitivity settings. Continue reading to learn more about possible troubleshooting measures and how to address them.

Your Eufy Doorbell Relies on Firmware to Capture Data

If your Eufy Doorbell isn’t capturing deliveries, it’s likely a firmware problem. Firmware basically lets your doorbell’s hardware “talk” to the software and vice versa. You can install firmware updates by going into the Eufy app. It usually updates automatically, but sometimes, it doesn’t.

To check for firmware updates:

  • Open the Eufy Security app.
  • Slide to access the side menu.
  • Tap “My Devices.”
  • Choose “Select Devices.”
  • Select “Devices Settings.”
  • Choose “About Devices.”

Now, you can check whether your device needs a firmware update. If it does, the app gives the option to update. If not, your problem may lie elsewhere.

You Need to Change Your Doorbell’s Sensitivity Settings 

Your Eufy Doorbell detects motion using three main options. By configuring any one of these settings, you can enhance your doorbell’s range.

To get to the motion detection screen:

  • Open the Eufy app.
  • Tap the gear icon next to your camera.
  • Scroll down and select “Motion Detection.”

Expand Your Doorbell’s Activity Zone

By tapping on “Activity Zone,” you can draw what areas your Eufy Doorbell detects. If your Activity Zone doesn’t capture where packages are delivered, the device won’t register it.

You can draw a new Activity Zone by tapping on the screen. Your camera will capture anything in the blue field. Also, don’t forget to click on the checkmark at the bottom of the screen to save your changes.

Change the Doorbell’s Sensitivity

Your doorbell’s sensitivity level ranges from 0 to 100. Zero means your camera wouldn’t register anything. One-hundred means that your camera is highly sensitive and will detect any motion, no matter how slight.

Experiment with various sensitivity settings until you find what works for you.

Change Your Doorbell’s “Detection Type”

You reasonably don’t want an alert every time a stray cat crosses your line. However, by changing your detection type to “Humans Only,” you’ll only get notifications if the camera detects a person. So, when a delivery person drops off a package, you’ll get notified.

Check Your Camera’s Wi-Fi Settings

Your Eufy Doorbell might do more than miss deliveries; it might not register motion altogether. When this happens, you should consider whether your device is connected to Wi-Fi.

Your Eufy Doorbell can generally connect to your router if it’s less than 300 feet away. Even if your router’s within range, obstructions like walls, furniture, and windows, can weaken the signal.

Try clearing any blockages that weaken your Wi-Fi signal. Alternatively, you can get a Wi-Fi extender (like the TP-Link N300) to enhance your router’s signal. This would solidify the connection between your Eufy Doorbell and your router.

Try Resetting Your Eufy Doorbell

An unseen issue might prevent your Eufy Doorbell from working properly. If so, consider resetting the device.

You can do this by holding the sync button for 10 seconds. This will restore your device to its factory settings. You’ll have to redo your settings in the Eufy Security app.

Alternatively, you can try a soft reset. This would basically turn your camera on and off again without erasing the settings in the app. You can do this by:

  • Pressing the sync button five times in a three-second period
  • Pressing and releasing the power button

Connect with Eufy’s Customer Support Team

You can connect with Eufy’s customer support team for more information about your device. You have these options:

  • You can live chat with a representative Monday through Friday during regular business hours.
  • You can send an email to [email protected].
  • You can call (800) 988-7973 to call a representative. You can do this Monday through Friday, also during regular business hours.

You can also read FAQs on Eufy’s website. Here, you can get answers to some of your troubleshooting-related questions.

Consider Whether a Factory Defect Causes Issues

If none of these measures work, you should consider whether a factory defect prevents your device from working. Eufy’s Doorbells are covered under a 12-month limited warranty. This means that if a factory-specific problem impairs its reliability, you can send the doorbell back for repairs or replacement.

Keep in mind that the warranty doesn’t cover DIY modifications, negligence, and general wear and tear. You may also need to provide proof of purchase statements and other information to have the issue covered.

A Final Word

Odds are, if your Eufy Doorbell isn’t capturing deliveries, it’s a firmware issue. By going into the app, you can check and install any necessary updates. You should also consider whether changing your sensitivity settings could yield better results.

For more information about your Eufy Doorbell, consult your user manual.