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Is Ring Technical Support Free?

Last Updated Oct 16, 2022
Technical Support

Many people have video camera doorbells to feel comfortable and safe in their homes. However, you can easily become frustrated when Ring doorbells experience technical difficulties.

Ring offers technical support over the phone 24 hours a day for free. You can also chat with them from 5:00 AM to 9:00 PM MST if you don’t feel comfortable making phone calls.

Please continue reading to learn more about Ring Technical Support and the situations when you might need it. There are also some troubleshooting tasks you can perform yourself.

How to Contact Ring Technical Support

You can contact support immediately if your Ring device stops working at night.

You don’t have to wait until the next day to contact Technical Support.

Contacting Ring technical support won’t cost you any money, no matter which plan you’re on. Even if you use the premium Ring package, tech support is free.

All you need to do to contact Ring technical support is to visit their website and choose to chat, call, or join the community of other people seeking technical support.

Situations Where You Need Ring Technical Support

Even though Ring is a well-known security camera, people still experience technical problems that they need professional help to fix.

The following are a few examples of these common problems:

  • Not receiving notifications from Ring
  • Bad video quality
  • Difficulty connecting to Live View
  • Ring keeps going offline

Some of these situations are due to your Wi-Fi connection, but others are because the Ring devices have technical issues.

Check your Wi-Fi connectivity before you contact technical support to ensure you’re contacting the correct people.

You need to contact your internet provider if your problem is with your Wi-Fi.

What Comes with the Ring Protect Plan?

The Ring Protect plan is the premium service Ring offers customers who want more surveillance.

Customers can choose to pay annually or yearly for the service and reap the benefits.

There are different levels to the Ring Protect Plan, including the basic, plus, and pro.

You can also ignore this plan entirely if you’re not interested in the following services.

  • Professional video monitoring
  • 180 days of video history
  • Ability to save your videos
  • Extended device warranties
  • Alerts when someone is spotted at your door

The different levels of the Ring protection plan cover different amounts of devices and offer different security features.

For instance, if you only want to record one camera, the basic works fine for you.

Do You Need to Pay a Monthly Service Fee for Ring?

You did not need to pay for a monthly subscription service to use your Ring device.

However, Ring does offer premium subscription plans for interested customers.

If you have a monthly Service plan or opt-out, you can still contact Ring support for free.

A customer service technician can walk you through your troubleshooting via phone or messenger.

However, messenger support is not available around the clock for Ring customers.

If your ring device goes out overnight, you’ll have to make the phone call instead.

Ring Troubleshooting

If you don’t feel like calling tech support right away, there are some troubleshooting methods you can use on your Ring device first.

  • Unplug your Wi-Fi router for 10 seconds, then plug it back in. Many problems people have with ring devices have to do with their Wi-Fi.
  • Use your application to go into the device help section and reboot your Ring. Sometimes, your Ring device will resolve its issues after a reboot.
  • Remove the battery from your Ring device and put it back in. Sometimes, this troubleshooting method works when your battery runs low.

If none of these methods work and you still don’t want to contact technical support, you can factory reset your Ring device. However, this reset will erase your personal information.

You may also need to contact your Wi-Fi provider if you notice more devices around your house struggling to connect. You may be experiencing an internet outage.

When to Change Ring Batteries

The average Ring battery will last there several months without needing any charging.

However, depending on the activity levels of your home, you may need to charge it more often.

You’ll need to replace your Ring battery if you notice that you cannot charge it anymore.

For instance, if your Ring device keeps dying after you charge, it’s time for a new battery.

Your ring app will let you know when it’s time to charge your battery, so you don’t have to go without surveillance for long.

Final Thoughts

If you’re having trouble with your ring device, you should contact their technical support for around-the-clock service.

You will not have to pay to use Ring tech support when you already own this device.

You can contact them over the phone or by messenger, depending on the time of day.

Phone support is available 24/7 so that you can fix your Ring device problems anytime.