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HP Deskjet – Driver Unavailable – Troubleshooting

Last Updated May 20, 2022

The “HP Deskjet Drivers Unavailable” error could mean that the HP printer drivers are either not installed, outdated, or not compatible. It can also mean that your system OS is outdated. If you are met with this issue, how do you troubleshoot it?

Although the “HP Deskjet Drivers Unavailable” issue can be frustrating, it is easy to troubleshoot. There are a few possible fixes that you can use to troubleshoot this issue. Typically, most of these fixes do not require you to touch your Deskjet. Keep reading for more information about these possible fixes.

Fix 1: Update the Windows Operating System

An outdated OS is a possible cause for the “HP Deskjet Drivers Unavailable” error. Therefore, it would be best to install all the available windows updates to fix the problem.

Here is how you can do it:

Step 1: Access the “Windows Start Menu” and click on the “Search Bar” button.

Step 2: Type “update” in the search bar.

Step 3: Select “Windows Updates > “Check for Updates.” Windows will start checking for any available updates. If there are any available updates, Windows will automatically install them.

Step 4: After the installation is complete, restart your PC.

Step 5: Try to print a test page from your PC and see if the issue has been fixed.

Fix 2: Update the HP Deskjet Drivers

Just like Windows OS, the drivers can become outdated. Therefore, you should try to update the HP Deskjet Drivers to see if it can fix the issue.

This is a quick and straightforward process, and here is how you can do it:

Step 1: Tap the “Windows” key on your keyboard or click the “Start” button to open the “Windows Search Bar.”

Step 2: Type “Device manager” into the search bar. From the top results, click “Device Manager.”

You can also access the “Device Manager” by pressing the “Windows key + X” on the keyboard.

Step 3: Scroll down to “Printers” and expand it to see the available printers. If you can not find your HP Deskjet printer in the list, you should check in the “Unknown Devices” category.

Step 4: Right-click on your connected HP Deskjet printer and select “Update Driver.”

Step 5: Click on the “Search automatically for updated driver software” option.

As long as your computer is connected to a stable internet, it will search the latest drivers for your HP Deskjet printer and install them automatically. You can try manual installation if your computer cannot find your Deskjet’s drivers online.

Step 6: Follow the on-screen guide to install the updated printer drivers.

Step 7: wait for the driver installation process to end and restart your computer to apply the changes.

Step 8: Try to print a test page from your PC and see if the issue has been fixed.

Fix 3: Install Generic Printer Drivers

Installing generic printer drivers can also fix this troublesome issue. These drivers are compatible with most printers, and here is how you can install them:

Step 1: Press the “Windows key + X” on the keyboard to access the “Device Manager.”

Step 2: Click on the arrow next to the “Printers Menu” to expand it.

Step 3: Right-click on the listed printer in the menu and choose “Update Driver.”

Step 4: Click on the “Browse my computer for drivers” option. This will automatically take you to the next section.

Step 5: Select the “let me pick from a list available drivers on my computer” button.

Step 6: From the available options, click the “Generic driver software” option > “Next.” Your computer will then install the generic drivers for your Deskjet printer.

Fix 4: Reconnect your HP Deskjet

Sometimes, entirely reconnecting your printer can fix this issue. All you need to do is remove your Deskjet printer from your PC, unplug it, and reconnect it.

Here is what you should do:

Step 1: Press the “Windows key + S” on the keyboard to access the “Control Panel.”

Step 2: Click “View Devices and Printers” and right-click on your HP Deskjet printer.

Step 3: Choose “Remove Device.” > “YES.” If you are logged in using a local account, you will be prompted to convert to a user with administrator permissions.

Step 4: Unplug your printer from the computer.

Step 5: Shut down your printer and computer and plug them out of the power supply.

Step 6: Wait for about 10 minutes and plug back the power supply. You can then power on both the computer and printer and reconnect the printer to the computer.

Step 7: Wait for the PC to detect your Deskjet printer and allow it to install the required printer drivers.

Step 8: Navigate to the “Control Panel,” right-click on your HP Deskjet printer and choose “Set as default printer.” You can now check if the issue is resolved by trying to print a test page.


Although the “HP Deskjet Drivers Unavailable” issue can be frustrating, it is easy to troubleshoot. This article’s fixes should solve this pesky error. If you still can not fix the issue, you contact HP technical support team for assistance.