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How To Fix HBO Max Not Working On iPhone In Minutes!

Last Updated Oct 30, 2022
A screenshot of House of the Dragon from the HBO Max app on an iPhone

HBO Max’s app on the iPhone makes streaming easier than ever to see all your favorite programs. So, what do you do when your HBO Max isn’t working on your iPhone? 

There could be a couple of different reasons that it isn’t working. The most common issues are the app being out of date, your phone needs an update, or your internet speed not holding up.

Below we will go through each of these options and see the best solution for your problem. 

Check for Updates

Updating either the software of your phone or application can help ensure any bugs causing you issues get all ironed out. 

Sometimes, the update is so that the app will become more compatible with the updates that Apple does on your Apple product. 

App Updates

The first reason your HBO Max isn’t working on your iPhone could be that your app is outdated. Sometimes applications on your iPhone move slower when they need an update. 

To do this, follow these very simple steps:

  1. Open your App Store (it is a blue icon with a white “A”)
  2. Search for HBO Max
  3. If it needs an update, it will say “Update.” Click on that button.

This might take a bit, but it should have your app up and working in a jiffy. If that doesn’t work, try updating your apple device itself. 

Apple Updates

The other update you should look at is a system update for your Apple product. This involves going into your Settings (the gear icon).

Once you’re in Settings, follow these steps: The first thing you want to do is go to where it says “General,” then scroll down to the System Update

System update should be able to tell you if you need a new iOS update or not. If you are, click the update button, plug your phone in, and let it work its magic. 

You can also see if your account works on another device, such as your TV, to ensure nothing is wrong with your HBO Max account.

Check Your Internet Speed

Another reason your HBO Max may not be working on your iPhone could be due to your Internet/Connection Speed. 

Remember, because you are watching video content, your Mbps (megabits per second) should be at least 5. This is especially important if you are watching High Definition (HD).

The higher the video quality, the higher the Mbps should be on your internet connection. Now, is there a way to check your connection speed? Why, yes, there is!

Checking your Internet Speed

Anytime you have internet issues, checking your connection speed is a smart thing to do. To do this, you will want to find an “Internet Speed Test”. 

Sometimes you can find an “Internet Speed Test” on your iPhone via the App Store. You would download the app and follow the directions. 

The other way is to go to either Safari or Google Chrome. Whichever you prefer or have downloaded, you can use the search engine to look for an “Internet Speed Test”. They are usually free. 

Fixing a Slow Connection

If your connection is running slow and you are on private Wi-Fi, the best thing to do is to locate your router. A manual reset is going to be the best thing to do.

  1. Locate your router (this could be in your office or wherever you plug it in)
  2. Unplug your router from the power source
  3. Wait 30 seconds
  4. Replug in the router

Remember: your connection depends on the speed at which your router uploads and downloads content from the internet.

Now, if you are using data to get a connection, you might want to switch to WiFi. 

This is because you may only sometimes have the best cellular connection, which can affect your video quality or internet connection. 

Have you Turned it Off and On, Again?

The final two ways to look into a faulty HBO Max app is by subscribing to the old tech cliche: “Have you tried turning it off and on again?” 

Your Phone

First, try restarting your phone. Turning your phone off and restarting it is a great way to give your technology time to refresh itself. 

It’s not the same as a factory reset, so you won’t lose any data. Don’t worry about that. It just gives your iPhone a chance to shake off any issues it might be experiencing and try again. 

Your HBO Max App

A screenshot of the HBO Max app in the app store. It has already been downloaded and removed from the iPhone to clear the cache.
A screenshot of the HBO Max app in the app store. It has already been downloaded and removed from the iPhone to clear the cache.

The other way is the clear your application cache of data. Think of it as cleaning out all the old cobwebs and old newspapers. 

Go to your HBO Max application and uninstall it. No, you won’t lose access to your app forever. You are just simply uninstalling and reinstalling the app; that’s it. 

This should clear out any cache of data your application may have on it. Once it is reinstalled, log back into your HBO Max app, and you should be good.

Problems with HBO Max

After checking your iPhone, your connection, and even your HBO Max app, check out our universal tech troubleshooting guide if you are still having issues. 

Hopefully, these simple fixes can help you get back to watching your shows in minutes. Enjoy!