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How to Connect Your Ring Device to WiFi (and Troubleshooting Connection Errors)

Last Updated Sep 23, 2021
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The Ring interface is designed to integrate seamlessly into your everyday life via your network connection. The Ring app provides a user-friendly way to easily connect and monitor the area around your Ring at any time. The functionality of your Ring, however, be interrupted if your device is unable to properly connect to WiFi. In this case, connection to the camera will be disrupted, and no movement or image will be captured. 

In this article, we’ll be covering the most common connectivity issues that you may encounter with your Ring device, and how to fix them to ensure that you get the maximum benefit possible with each use. 

Connecting Your Ring Device To WiFi 

The first step you can take is to exit out of the Ring application and re-enter the application as you normally would. Your goal here is to see if it is something that you can fix in-app to have it connect successfully. 

You can follow these steps to connect your device to WiFi within the app: 

  • Ensure that the Ring application is open on your device, and enter the application 
  • Navigate to the upper right-hand corner of the screen, where you’ll see three vertical lines
  • Tap on the lines 
  • Navigate to the left-hand side of the screen, and select devices 
  • Select the device of your choosing to re-connect to the network 
  • Navigate to the bottom of the screen, where you will see the option: device health 
  • Select device health and select reconnect to WiFi

If your device connects to WiFi using the method outlined above, this could indicate that your network suffered a brief moment of service interruption, and it should continue to function as normal. However, this method does not guarantee the reconnection process will work, as connectivity issues can be indicative of other underlying issues. You could have widespread network issues, battery issues, or even a  functionality issue within the device. 

Common Causes of Connectivity Issues For Your Ring Device 

There can be several explanations for connectivity issues within your Ring device. 

Some of the most common causes include: 

  • Inclusion of “special” characters (these are most commonly known to be ?,!,*,&,^,%,$,-, and #) in your WiFi password, which may inhibit the ability of the Ring device to find and properly connect to your network 
  • Upgrading your WiFi plan can cause connectivity issues, as the device may not be able to recognize the difference in your GHz. It is important to note that your device may not be compatible with 5 GHz networks, and should be connected to a 2.4 GHz network instead. 
  • Breaker boxes can be a common source of issues, as it may be difficult to tell if your problem is with the device or a blown fuse. Always regularly check the functionality of your fuse box systems to ensure that they are not inhibiting the function of any devices. 
  • Changing your WiFi information, such as the network name or password, can temporarily cause connectivity issues. If you’ve done this recently, your Ring device may need to be reconnected under the new network information. You can follow the steps listed above to do this. 
  • Wires can come loose in your device. While this is uncommon, if you are noticing persistent connectivity issues, please check your device for any evident loose wires that could be inhibiting the device’s ability to connect. 

Addressing The Problem: WiFi Related Issues 

Your first step once you notice a connection issue should be to rule out the need of your device to simply reconnect. Key questions to ask yourself are: 

  • Have I upgraded my WiFi plan recently for enhanced speed? 
  • Have I changed my WiFi name or password recently and not updated my Ring device? 
  • Does my WiFi password include letters & numbers only, or does it include special characters? 

If the answer to any of these questions is yes, you can follow the steps above to work to rectify your connectivity issue. If the answer is no, you can assume that there is likely something else causing the problem. 

Addressing The Problem: Breaker Boxes & Loose Wires

A little-known issue that can occur is a fuse blowing within your breaker box. If this happens to the portion that is affiliated with your Ring device, this can impair the ability of your device to function. You can work to reduce the risk of a blown fuse by: 

  • Regularly checking the fuse box and ensuring functionality 
  • Reducing strain on your fuse box and conserving energy 

You can also ensure that your device is functioning properly by checking for any loose wires, especially if the device was recently moved or dropped. 

You Can Fix Ring Connectivity Issues Easily

Your Ring device was created so that you can fix connectivity issues with ease within the app or on your device. You can also reach out to customer support if you continue to experience connectivity problems. 

You can rest easily knowing that your Ring device is meant to last – and helps you secure your home daily.  

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