It can be frustrating to find out that your Ring Spotlight Camera is not connected to Wi-Fi. There can be many reasons for losing your connection, including router issues, the distance from your device to the router, power outages, or moving your device and needing to reconnect. However, in some cases, simply changing the Wi-Fi settings is enough to reset your connection and get things working again.
Upgrading your router or needing to change the location of your device doesn’t have to be a challenge. The Ring app makes it easy to create or alter settings related to your Wi-Fi. To learn the steps you need to take to make those changes, keep reading.
Making Changes to Wi-Fi Settings for the Ring Spotlight Camera
If you have moved to a new home, recently upgraded your router, or have a new password for your device, you will need to take the following steps to make those changes to ensure a connection:
- After opening the Ring app, choose the three lines located at the top left of the screen.
- Choose Devices from the list of options.
- When you select the device you wish to make changes to; the process is the same whether you are setting up a new device or changing existing Wi-Fi settings.
- Next, select Device Health at the bottom of your screen.
- From the two options, Reconnect to Wi-Fi or Change Wi-Fi Network, choose the setting that applies to your situation.
- Upon completing the steps, you can look up the signal strength by choosing Network and ensuring that you have a strong connection, especially if that is the reason for making the change.
Troubleshooting Wi-Fi Issues with Ring Spotlight Camera
While the above section will complete a change to Wi-Fi with no issues, other circumstances can prevent you from making the change. Next, we will look at some additional troubleshooting steps you can take if your camera doesn’t seem to want to connect to your internet:
- If you have other devices set up on a Ring Chime Pro network, you might wish to connect to the Wi-Fi that the device is using. Since it acts as a Wi-Fi extender, this might be a good alternative for making the change.
- Owning a Ring Spotlight Cam that relies on battery power could mean that you have run out of charge, and you will not be able to make any changes to Wi-Fi until the device’s battery has been recharged. You can check the status of the battery by returning to Device Health in the app and checking the Power Status.
- When looking to make changes to a Ring Spotlight Cam that is hardwired, checking the Power Status under Device Health is also the way to check for connectivity. If you have lost power to your Ring Spotlight Cam, you will need to determine the source before making Wi-Fi changes is possible.
- An upgraded router that has both 2.4 GHz and 5GHz can cause your device to disconnect. The Ring Spotlight Cam relies on a 2.4 GHz network for Wi-Fi connection. In the app, make sure that the required connection is chosen.
- In some unusual cases, you might need to check other concerns, such as your breaker box for a hardwired device to make sure you haven’t blown a fuse or even the possibility of a loose wire. Rectifying these unusual but potential issues can get to the bottom of why you cannot change the Wi-Fi.
Getting Help with Changing the Wi-Fi on the Ring Spotlight Camera
After checking the connections and ensuring there is power to your battery-operated or hardwired device, you might need to seek additional help to complete your device change if you still cannot make changes to your Wi-Fi.
Ring support has several options that you will find helpful if you need additional assistance with your issues:
- Visit the Ring Support page online by clicking here.
- When you scroll down, you will see several choices. There is a Ring Community, Video Tutorials, and Get In Touch. Choose the link that best suits your situation to get the help you need.
Changing the Wi-Fi on the Ring Spotlight Cam is often as easy as opening the app and making the required changes to the Wi-Fi settings. However, there are some cases where you might need to do a bit of investigating. Between the app and the support available, making those changes will have you connected quickly.