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How to Cancel Spectrum Internet

Last Updated Sep 26, 2022
On the phone and laptop

Whether you’re moving or want to try a different Internet provider canceling Spectrum Internet is an easy process. However, there are a few steps you need to take to ensure that your cancellation goes through and that you don’t keep getting charged for a service you don’t use.

If you want to cancel Spectrum Internet, you must contact Spectrum and return your Internet modem and router.

Please continue reading to learn how to cancel Spectrum Internet and to determine if canceling is the right option for you. You can also take a break from your Internet service instead of canceling entirely if you plan to be away for a while.

Determine if You Want to Cancel or Pause the Service

The first thing you should do before you cancel your Spectrum Internet is to decide if you want to cancel or want to take a break.

For example, you can pause your Spectrum Internet service when you go out of state or the country for a while and know you won’t use it.

This method is great if you don’t want to go through the process of uninstalling and reinstalling service when you know you’re not done using Spectrum Internet.

However, not everybody can pause their Spectrum plan. If you want to pause Spectrum Internet, you only need to be a part-time resident.

Contact Spectrum for Cancelation

Unfortunately, to cancel Spectrum Internet, you must make a phone call or chat with them online. There is no option on your account or website to cancel with one click.

Spectrum Internet agents might put you on hold for a few minutes while they attend to other customers, but if you’re sure you’re ready to cancel, that’s what you need to do.

Make sure you have all your information ready so the cancellation process goes quickly and you don’t have to stay on the phone for long.

This is the information the Spectrum agent will need to know:

  • Your first and last name
  • Address
  • Why you want to cancel your service

The Spectrum Internet agent will handle all the dirty work of canceling your Internet for you, so you don’t have to spend time entering your information.

You may need to pay your final Internet bill before you’re allowed to cancel your service, and if you don’t pay, Spectrum Internet will still charge your account.

Return Your Supplies

After you discuss your cancellation with a Spectrum Internet agent, you can ask them to send you a shipping label so you can return your supplies.

The shipping label will already be paid for, so you don’t have to pay a shipping fee when you take it to your post office.

You can also return your Spectrum Internet in-store if you live near one of the Spectrum Internet offices. The supplies you need to return to Spectrum Internet include modems, routers, and auxiliary cords.

You have 15 days after cancellation to return the Spectrum Internet supplies, or they will charge your bank account for what you owe.

Note that Spectrum does not expect you to return the remote controllers that come with the equipment. Focus mostly on auxiliary cords, routers, and modems that you used when you had Spectrum Internet service so that they don’t charge you a fee.

Ensure You Cancel

Some people think they can just not pay their bill and don’t have to worry about canceling their Internet service. However, you should always cancel your Spectrum Internet service when you are done using it so they don’t keep filling your account.

If you don’t pay Spectrum Internet what you owe, they can file a report with a collections agency that can damage your credit. If you don’t return the supplies you used during your Internet service to Spectrum Internet, they will charge you $200.

You do not need to call an agent to come to your home and disconnect your modem or router because you can unplug them yourself.

Removing your Internet supplies from your home doesn’t require any special equipment or skills, and if you have any confusion, you can call an agent to walk you through the process.

It would be best to cancel your Spectrum service at the end of your billing cycle so that they don’t charge you any cancellation fees.

However, sometimes you can’t help when you need to cancel your service, so as long as you cancel it as soon as possible, you don’t have to worry about reoccurring charges.

Final Thoughts

Canceling Spectrum Internet can be inconvenient because you have to call an agent and return your supplies. However, calling an agent should only take a few minutes.

You need to return your router, modem, and auxiliary cords within 15 days of cancellation, or Spectrum Internet will charge you a $200 fee.

If you know you’ll keep using Spectrum Internet services in the future, then you can request that they hold your services temporarily.