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Google Nest Audio not Connecting to WiFi – Troubleshooting Tips

Last Updated Jan 30, 2022
WiFi in 3d letters

When you want to listen to music or stream content, nothing is more frustrating than having the audio disconnect or stutter when you’re in the middle of enjoying it! This issue has popped up in the new Google Nest Audio line of smart speakers, and it’s left a significant number of users scrambling to fix the issue. So, why won’t the Google Nest Audio connect to Wi-Fi?

Interruptions or failure to connect your Google Nest Audio to Wi-Fi is generally caused by a broken or weak internet connection between devices. Methods to correct this issue may vary depending on the signal strength of the internet connection you are using, as well as the devices you are pairing.

In this article, you’ll learn some troubleshooting tips and tricks we’ve found to address this issue, starting with some basic steps to stop dropped audio on Google Nest Audio speakers!

Troubleshooting Google Nest Speaker’s Wi-Fi Connection

In this section, we will outline the troubleshooting steps to take to correct connectivity issues when using your Google Nest speaker via Wi-Fi. 

Relocate Or Reboot Your Google Nest Speaker

The first step in troubleshooting for interruptions or disconnection in your Google Nest speaker audio is to make sure there is nothing wrong with the speaker itself. In this section, we will outline the first steps to decide whether more advanced troubleshooting is needed.

Check The Location Of Your Nest Speaker

If your Nest speaker is too far away from your router, it can cause stuttering or drops in audio due to a weak or inconsistent connection. For the best connection, your speaker should be between 15-20 feet from your router.

The Google Nest speaker will also require a relatively unobstructed pathway to stay connected. Thick walls, materials such as concrete or stone, or even a large aquarium are enough to cause interruptions or loss of signal strength.

Reboot Your Nest Speaker And Router

If your Nest speaker is within the proper signal range without obstruction and you are still experiencing audio disconnect, you will need to refresh your Wi-Fi connection by rebooting the Nest speaker and your router. 

To reboot your Google Nest speaker and reestablish your Wi-Fi connection, follow the steps outlined here:

Unplug your Nest speaker from the power outlet and leave it unplugged. Then, reboot your Wi-Fi router according to the manufacturer’s instructions. When your router has finished rebooting, plug in your Nest speaker.

Advanced Wi-Fi Troubleshooting For Google Nest Audio

If basic troubleshooting steps do not correct a poor connection to Wi-Fi, your Google Nest Audio speaker may be receiving a weak Wi-Fi signal. In this section, we will outline how to check your internet signal strength and how to perform a mesh test on your Wi-Fi points.

Test Your Internet Speed To Your Nest Speaker

To check the internet speed your Nest speaker is receiving, follow the steps below:

  1. Select the Google Home app
  2. Select Wi-Fi
  3. Select Network
  4. Select Run Speed Test
  5. If your Rating falls under Good(13mbps), your internet speed may be too slow to keep a steady connection to your Nest speaker. 

As internet speeds are affected by network traffic, network congestion causes signal interference. Check your internet speed again later to decide if this is the problem. Poor internet speed on an ongoing basis may require contacting your provider.

Testing Your Google Nest Audio’s Mesh Connection

If you have multiple Wi-Fi points, the signal strength of the link between them and your Nest Audio may be weak. Performing a mesh test will help to select the best Wi-Fi point to connect to. This test is only available if you have multiple Wi-Fi devices.

To perform a mesh test, follow the steps below:

  1. Select the Google Home app
  2. Select Wi-Fi
  3. Select Wi-Fi Devices
  4. Select Points
  5. Select Test Mesh
  6. You will receive one of three results: Great, OK, and Weak.
  7. If your connection is Great but your speaker is still experiencing audio dropping, contact Google Support.
  8. If your connection is OK or Weak, move the Nest speaker closer to the current Wi-Fi point, or select one that reports a better signal. 

About Google Nest Audio Connection Issues When Using Bluetooth

Many users are also experiencing connectivity problems on Google Nest Audio speakers when connecting via Bluetooth. Google has released a statement that they are currently working to address this issue. Switching to a Wi-Fi connection if possible is recommended to address this issue.

Conclusion

Stuttering and dropping audio is a real pain and fixing the issue can be a simple fix or a more complex process. By following the step-by-step guide in this article, we can get the answer to why the Google Nest Audio won’t connect to Wi-Fi!

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