There’s nothing more frustrating than when a simple tech process goes wrong and you have no idea why. So, when Fitbit Versa can’t seem to find your Bluetooth headphones, it can leave you guessing what the cause might be. Why wouldn’t a Fitbit Versa be able to find and sync with Bluetooth Headphones?

If your Fitbit Versa isn’t finding your headphones–or really any other type of Bluetooth device as well–we’ve got some solutions for you. In our guide below, we will walk you through the troubleshooting process, so you can get your devices synced back up in no time. 

Reset the Bluetooth On Your Phone

In troubleshooting, it’s always best to start with the simplest solutions first. Especially when you’re not sure what the cause of the problem is. In this case, the simplest solution is to turn your phone’s Bluetooth off and then bring it back on again. Essentially, reset it. 

When you’ve turned it off, let it sit a moment before you turn it back on. While it’s off, you can prepare your headphones pairing process. Once your headphones are ready to pair, just turn the Bluetooth back on and see if they pop up.

Put Your Phone into Airplane Mode 

Sometimes if you switch the smart device that has your Fitbit app on it into airplane mode, and then switch it back on after thirty seconds, it resolves the issue. 

This is another one of the fastest ways to fix the problem if it works. If it doesn’t, however, fear not, for there are many more approaches to try out. 

Restart Your Fit Bit Versa

If turning the Bluetooth off and on again didn’t work, then perhaps restarting both your Fitbit Versa and your headphones pairing process will. 

We will assume you already know how to restart your own headphones pairing process, and move on to the Fitbit. To restart your Versa, follow these two easy steps: 

  • Hold down the “Select” and “Back” buttons simultaneously.
  • Wait until the Fitbit logo appears on the screen. 

Now that your Fitbit has been successfully restarted, check to see if it is discovering your Bluetooth headphones. If it is then great! You’re done. If it’s not, try doing it three times in a row. There are some who have found luck doing that. Of course, if it still doesn’t work you can just move on to the next step on our list. 

Reconnect Versa Via Bluetooth and the Fitbit App 

The next approach is to disconnect Versa from both your Bluetooth and the Fitbit app, before reconnecting them. Removing your Versa is a quick process that can be done in just a few seconds. Of course, you already know how to connect them again if you’ve already done it once. 

To remove Versa from the Fitbit app, follow each of these three easy steps: 

  • Open up your Fitbit app: You should start out on the Fitbit today screen.
  • Go to the account screen: You can get here by touching your profile picture in the top left corner of the screen. From here you should see your Versa come up.
  • Tap your versa device and hit “remove this Versa”: When you tap your Versa a screen will come up that contains all the information about it. At the bottom of the screen, you’ll see “remove this Versa.” Tap it and confirm you want to remove it. 

Now your Versa should be removed from the app. You can double-check by going back to the account screen and seeing if it is no longer listed.

Now all that is left to do is reconnect the two and see if your problem has been resolved. 

Remove all Bluetooth Devices and Resync Them

If you read through forums, this approach appears to work for a lot of people. We saved it for last because it is the most time-consuming. 

Essentially, you just want to go through and unpair all of your Bluetooth devices that are paired to your Fitbit, and then resync them one by one. 

That of course, will include your headphones. When you resync everything, you can start with them. For some reason, this approach appears to clear whatever error it was that was keeping your Fitbit from being able to establish a connection.   

So Really, Why Isn’t My Fitbit Finding My Headphones?

Oftentimes, the reason your Fitbit can’t find your Bluetooth headphones is because of an unknown error. To get rid of that error, you will have to either restart your devices, mess with their connections or unpair and resync everything connected with your phone. 

Also never forget to rule out the headphones themselves as the problem. If it still isn’t working after trying all of these methods, there is a decent probability that is the real problem. Best of luck!