Smart Home Starter
The Smart Home Starter team picks the products and services we write about. When you buy through our links, we may get a commission.

Fire TV Cube Remote Not Working – Troubleshooting Tips

Last Updated Jun 17, 2022

With more people getting rid of their cable TVs and exchanging them with streaming devices like Amazon Fire TV, it’s easy to say the device always works perfectly well. If your Fire TV remote isn’t working, that means no access to shows or movies, although you could use your voice assistant. 

It’s still important to have your remote working in case you just want to sit down and scroll through your TV apps without shouting what you want to watch. Thankfully, there are several ways to fix a Fire TV remote that’s not working.

How to Fix Your Fire TV Remote When Not Working

If you find your Fire TV remote is not working, try these simple tips first.

Change the Batteries

It might seem easy, but your Fire TV remote takes up power whenever it is being used, and if you prefer using the remote more than the voice assistance, then that might be your reason.

Remove the battery cover from the back of your Fire TV remote by sliding it down. Remove the batteries and replace them with new ones. Most Fire TV devices use two AA batteries. Because of the impressive streaming capabilities, the Fire TV remotes use a lot of power that drains the batteries quickly. Once you replace the batteries, try using the remote again. 

Remove Any Obstacles

The Fire TV remote might be wireless, but it’s still connected to the Fire TV Cube, which might be obstructed by other items. Make sure there is nothing blocking the Fire TV Cube, like a game console or a bookshelf. There must be a clear line between your remote and the Fire TV Cube. Place the Cube in a space-free area. Devices like Wi-Fi routers and microwaves can interrupt radio signals. 

Unpair and RePair Your Fire TV Remote

If the problem of the remote is not the batteries, you would have to repair the remote. Refreshing the Fire TV remote connection might do the trick. Unpairing the remote and repairing it.

You can unpair and repair your remote by following these steps:

  • Use an extra Fire TV remote to activate your Fire TV and open the Settings menu. You could use your phone as an alternative to a remote if you don’t have an extra remote. You can connect your Android or iPhone to your device and use it as a virtual remote.
  • In the Settings, select the ‘Controllers & Bluetooth Devices’ option and then click on ‘Amazon Fire TV remote’.
  • Navigate down to the remote that isn’t working. You probably customized the name, but if you didn’t, it would be Amazon Fire TV Remote. Press the Menu button, then the Select button. The faulty remote would disappear from the list.
  • Scroll down and click on “Add new remote”, then hold and press on the Home button for up to 20 seconds, to unpair the remote.
  • A message would prompt in the bottom right corner of the screen, announcing to you that pairing has completed.

If you’d like to learn more about the Fire TV Cube, take a look at this article. Now, let’s take a look at resetting the remote.

Reset the Remote

You tried to re-pair, and it didn’t work, well you could always reset the remote. It’s not just refreshing the remote’s connection to the Fire TV Cube, it’s also restarting the remote’s internal hardware and software. The steps to take to reset your remote depend on the type of model you are using. 

The Basic Edition Remote and the Alexa Voice Remote (first generation) have different reset steps, while the Alexa Voice Remote (With power and volume button), Fire TV Smart Remote, Fire TV Soundbar remote, and Alexa Voice Lite all have the same remote reset.  

How to Reset the Alexa Voice Remote

Follow these steps to reset the Alexa Voice Remote:

  1. Unplug your Fire TV Cube power outlet and wait for a few seconds, at least 60 seconds.
  2. Hold and press the left button and the menu button at the same time for at least 12 seconds.
  3. Release your fingers from the button and wait at least 10 seconds before removing the batteries.
  4. Plug your Fire TV Cube back in and wait for another 60 seconds before activating it.
  5. Put in the batteries and press the Home button.

If your remote hasn’t connected yet, press and hold the home button for 10 seconds and begin to use it.

How to Reset the Basic Edition Remote

The remote is the oldest version of the Fire TV remote, and doesn’t usually come in a bundle in a device:

  1. Press and hold the Home button.
  2. Press the menu button three times while holding down the home button.
  3. Release your finger from the home button and press the menu buttons nine times.
  4. Unplug your Fire TV Cube from the power outlet, then remove the batteries from the remote while waiting for 60 seconds.
  5. Place the batteries in the remote and plug the Cube back in the outlet.
  6. When the homepage appears on the screen, hold the Home button for 40 seconds.
  7. Wait for a few minutes for the remote to reset.

Now, let’s take a look at resetting the Fire TV Remote.

How to Reset the Fire TV Remote

Here’s how to reset the Fire TV Remote step-by-step:

  1. Unplug the Fire TV Cube and wait for at least 60 seconds.
  2. Hold the left, menu and back button all at once for 12 seconds.
  3. Release the buttons and wait for five seconds.
  4. Plug the Cube back and remove the batteries from the remote. Wait for at least 60 seconds.
  5. Put the batteries back into the remote and press the home button.

A blue light would flash at the top of the remote to notify the successful reconnection. 


If you have tried all these solutions and your remote isn’t still working well, it means your device needs to be fixed and you would need to contact Amazon customer service. The Amazon customer representative can help you with any Fire TV device and would even replace the set if unfixable.

Sign up for our newsletter
Smart Home Starter
This site is owned and operated by Time Off Club, LLC. is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies.