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Fire TV Cube is Not Changing Channels

Last Updated Nov 17, 2021
watching tv

Amazon’s Fire TV Cube is an overall upgrade from the Firestick, but it is known to occasionally stop changing channels. And if it’s game time and you don’t want to miss the kickoff, you don’t have time to sit on hold with customer service to get the issue figured out. Thankfully, if your Fire TV Cube is not changing channels, there’s usually an easy solution

Your Fire TV Cube is not changing channels, most likely because it is not properly set up and connected to your cable equipment. This can be easily fixed in the settings of your Fire TV Cube.

Changing channels without using a remote is one of the perks that you get with Fire TV Cube, but when it’s not working, disappointment is an understatement. Keep reading for more on what to do when your Fire TV Cube is not changing channels.

Changing Equipment Settings

Streaming devices come in all shapes and sizes, with a range of services. Amazon Fire TV Cube is unique to many of its counterparts due to the fact that it allows you to connect to a device for watching cable TV.

That’s right. You don’t have to find new favorites or pay for new streaming services. You can still watch your old programs via cable. Although you can run into a little snag when your Fire TV Cube doesn’t work as it should, and you’re unable to change the channel.

If you’re stuck on the same channel and unable to change, changing your equipment settings is the best place to start. Open the settings on your Fire TV Cube, then follow the prompts to adjust the settings accordingly.

For step-by-step details, follow these directions to manually change the equipment settings on your Fire TV Cube:

  • Open “settings.”
  • Choose “Equipment Control.”
  • Select “Manage Equipment” and choose to control cable channels using the Fire TV Cube remote control.
  • Choose “Pick Cable or Satellite.”
  • Lastly, select “Channel Changing.”

Your device should now be programmed so that your remote changes cable channels as well as controls the Fire TV Cube Device.

You can now control both cable and Fire TV Cube applications from the same remote. Ensure that your remote has the correct batteries installed and is working in order for these actions to take place.

Fire TV Cube Still Not Changing Channels?

After completing those steps in the settings, if you still have issues with changing channels using the Fire TV remote, you might need to go a step further than changing the settings and try a system reboot.  

Restart your Fire TV Cube

Unplug the device from the wall outlet, wait 30 seconds or more, and plug it back into the wall outlet. Sometimes the device just needs to be reset in order to work properly.

While you’re unplugging your device, double-check to make sure there’s no damage to the cord. Usually, this wouldn’t cause an issue with the channel changing, but it’s a good time to double-check just in case.

Try Using it on Another TV

Plug your Fire TV Cube into another TV to see if the issue continues. If the issue does not continue, the issue was probably with the TV used, not with the Fire TV Cube itself.

After rebooting the device, if the issue still persists, you are going to want to reach out to an Amazon support specialist.

Contacting Amazon Support

After following all the above troubleshooting steps, if your device is still not changing channels correctly, make sure to contact amazon support for your device. For support, you can email, chat, or call a support specialist.

They can either give you troubleshooting tips over the phone or organize to get a new device if still under warranty. Make sure to reach out to a specialist for your needs. It is possible that your device is faulty or damaged. If all parts are installed properly, and your power source is efficient, the device should be working.

If not, make sure to reach out to an amazon support specialist as they might need to send out a replacement device to meet your streaming and television needs.

Final Thoughts

Fire TV Cube is a fantastic option for streaming. With hands-free, voice-controlled use, it just takes your entire TV and movie-watching experience to the next level. But if your voice control and/or remote isn’t working to change the channels, what’s the point?!

Thankfully, the above options should get your Fire TV Cube back in action, so you can change the channels without missing too much viewing time.

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