Smart Home Starter
The Smart Home Starter team picks the products and services we write about. When you buy through our links, we may get a commission.

Face ID Not Working on iPhone or iPad: Try These 7 Fixes

Last Updated Oct 27, 2022
face id screen on iphone

Face ID recognition is a fast and easy way to get into your iPhone or iPad. But what if the Face ID service isn’t working on your device? In this article, we are going to go through the 7 easy fixes you can try right now to get the Face ID option working on your iPhone or iPad! 

If the Face ID is not working on your iPhone or iPad, you probably need to reset your Face ID and set it up again. However, it may be another issue. The device may need to be updated, the camera may be covered, or the Face ID settings need to be adjusted. 

Now, these aren’t all the issues you may be facing. But luckily, we have all the information you need to understand not only why the Face ID feature isn’t working on your Apple device but also how to fix it! So keep reading; you will have the Face ID option working again in just a few minutes. 

Why Isn’t the Face ID Working on an iPhone or iPad?

First things first, you should understand that there are a few situations in which the Face ID feature will stop working, but nothing is actually wrong with it. 

For the security of your device, Apple has invoked a special feature that requires entering the passcode instead of using the Face ID recognition if certain situations occur. 

Here are some of the scenarios in which your Face ID won’t work until you manually enter the passcode:

  • If you haven’t used the Face ID to unlock the phone in over 4 hours and haven’t used the passcode in more than 6 days. 
  • If you haven’t unlocked the device in more than 48 hours. 
  • If you recently restarted or turned on the iPhone or iPad
  • You might be wearing a mask, but set up the Face recognition without one on. 
  • You have unsuccessfully tried to use the Face ID option 5 times. 

However, if the Face ID feature still isn’t working on your iPad or iPhone, don’t worry! We have 7 fixes you can try right now. 

7 Fixes if Face ID Isn’t Working on Apple Device

Here are the 7 fixes you can use to solve your Face ID problem.

  • Restart your device.
  • Update your device. 
  • Ensure nothing is covering the camera.
  • Make sure your face isn’t blocked. 
  • Check the Face ID settings.
  • Reset and set up the Face ID feature again. 
  • Call Apple for help. 

Now, let’s find out how to actually use these fixes to solve your problem. 

Restart Your Device

The easiest, and usually the quickest, way to solve any problem is to just reset the Apple device! 

So, if your Face ID option isn’t working, try powering down your iPhone or iPad and then turning it back on again. You might not even need to learn the next 6 fixes! 

Update Your Device

Next, one of the most common issues that users encounter is that their device simply hasn’t been updated to the newest operating systems. 

To update your device, navigate to the Updates menu under the Settings icon. Click any available updates and get back to enjoying the Face ID feature on your device! 

Ensure the Camera is Clear

Although it may seem obvious, sometimes the problem is just that the TrueDepth camera on the front of the device is clear of any obstructions. 

This could be a phone case, screen protector, dust or dirt, or even your fingertip! 

Make Sure Your Face isn’t Blocked

When attempting to use the Face ID option on an iPhone or iPad, your face should be about 10-20 inches away from the camera. 

As well, it’s important that you aren’t wearing a mask, scarf, hat, or anything that may block part of your face. 

Check the Face ID Settings

If you have tried fixes 1-3 and it’s still not working, don’t worry! Number 4 almost always solves the problem. 

Sometimes, the Face ID option is not properly set up on your device. Luckily, all you need to do is navigate to the Face ID & Passcode menu within the setting icon. 

From there, you will be able to ensure the Face ID option is turned on and set up properly.

Reset the Face ID Feature

If it seems that the Face ID feature is set up correctly, but it just doesn’t work, you should reset it and set it up again. 

Luckily, setting up the Face ID recognition on an Apple device couldn’t be easier. Just follow these instructions, and it will be up and running again in just a few moments. 

Call Apple for Help

Finally, if nothing else did the trick, you will have to reach out to Apple’s support team for help. 

They may be able to help you over the phone or online, or if worse comes to worst, you might have to send your device in to be looked at and serviced by a technician. 

The Bottom Line

Hopefully, the Face ID on your iPhone or iPad is working again! 

And even more importantly, you have all the information you need to understand why it wasn’t working in the first place and what you need to do if it breaks down again in the future! 

Sign up for our newsletter
Smart Home Starter
This site is owned and operated by Time Off Club, LLC. is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies.