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Eufy Floodlight Camera’s Warranty. How To Return Or File A Claim

Last Updated Jul 15, 2022

The Eufy floodlight camera is a great device to secure your home. Not only does it light up the yard when it senses motion, but it also snaps pictures and sends live video feeds to show you what is happening. It can become troublesome, however, when the Eufy Floodlight Camera begins to malfunction over time.

While it is not common for the Eufy Floodlight Camera to malfunction, it can happen. After all, when technology is subjected to extreme weather or heat, it can suffer damage. If this is the case, it is important to look at the warranty before filing a claim with the manufacturer. If you aren’t sure about the warranty process, keep reading to find out how it works.

Filing a Warranty Claim with Eufy

If you have a Eufy Floodlight Camera that is not working properly and have tried to troubleshoot the problem yourself, to no avail, you may be wondering what your next option is. In many instances, a user can file a warranty claim with Eufy. If you have never filed a claim with Eufy, don’t fret, it isn’t as daunting as it sounds. Instead, follow these quick and easy instructions:

  1. Visit their warranty page: https://us.eufylife.com/pages/exchange
  2. Choose where you bought your Eufy Floodlight Camera
  3. Fill out the form with the information for each red asterisk
  4. Verify your order 
  5. Click Submit 

The warranty processing center will review the claim. They may follow up with additional questions to solve the problem. Once a verdict is rendered, they will reach out to you via email. If you are entitled to a replacement or repair, they will give you further instructions about what to expect and how to proceed. This also includes who covers the cost of shipping.

This page will also apply to other versions of the Eufy Floodlight Camera, such as the Pro and 2K.

Before looking to return the product through the warranty, try performing a factory reset on your Eufy Floodlight Camera to see if it solves the problem.

Returning A Eufy Product

If the warranty is not the issue and you just have decided the Eufy Floodlight Camera is not a good fit for your home, you can return it. If you bought it at a department store like Walmart or Target. Otherwise, if you bought it from Eufy, follow these simple instructions:

  1. Go to: Process a Warranty – eufy
  2. Choose the store you bought the device at
  3. Fill out the form
  4. Verify your order
  5. Click submit

As you may have noticed, a return is considered a warranty claim. This is because Eufy has a 30-day money-back guarantee. This guarantee allows the user to return the device for any reason, no questions asked, within thirty days. You need to consult the warranty page for more information and clarity if it is more than thirty days. 

Warranty Coverage

Now that you know how to file for a warranty claim or return, it is important to understand what Eufy does and doesn’t cover. This is because not everything will be covered just because something breaks. We have the most common instances of coverage outlined, so you do not have to read the fine print yourself.

Warranty Length

Before zipping over to the warranty page, stop and think about when you bought your Eufy product. This will be extremely helpful when you get to the warranty page. This is because each product has a different length of time the warranty covers. The Eufy Floodlight falls under the Home Security Products category, which covers the product for 12 months.

If you cannot find your paper receipt, look in your email. Many retailers have begun providing paper and digital receipts. Once the receipt is located, pair the purchase date with the warranty above. If it qualifies, continue the process.

Quality Issues

If you receive a Eufy product that comes in defective, malfunctioning, or defective, the Eufy warranty will help you out. The warranty will either provide a part or replace the item in full and provide you with a comparable item. The warranty for the new product will follow the same schedule as the original product.

When returning because of a quality issue, it is important to note that you need to send some proof of the issue. 

For example, you need to show: 

  • Proof of purchase
  • The issue is still demonstrated after troubleshooting the product
  • Provide the serial number and a photo of it
  • Send it for a quality inspection 

This ensures that the product is truly broken and needs replacing for a valid reason.

What Isn’t Covered

There are some instances where Eufy will not honor the warranty period. These instances are few and far between, but it is important to understand what they are before processing a return. For example, they will not cover: 

  • Lost or stolen products
  • Damage from misuse
  • Broken items repaired by a third party
  • Items past the warranty period
  • Items without proof of purchase

If you are unsure why your warranty cannot be processed, you can speak to a Eufy customer service team member. They will tell you the details of the rejected warranty claim so you can better understand them.

Warranty Based On Location

If you are not a US resident but a resident of the United Kingdom, or Germany, different warranty standards will apply to you. This is because these countries have different rules and regulations that they hold their businesses to. If you want to see these warranties, Eufy posts them on their website for easy access.

Eufy Offers a Strong Warranty

Eufy has a competitive warranty. This warranty makes it more appealing for a consumer to buy their products. So the next time you look at buying a Eufy project, do not hesitate. Eufy has customer service and quality in mind when they make their products. Place the order; it will be worth it.

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