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Echo Show 10 Microphone Not Working: Troubleshooting Tips

Last Updated Jan 19, 2022
Echo Show 10 group call

The Echo Show 10 is a great smart home hub that allows you to make calls, control your home, and display your favorite shows and movies. No matter the device, all smart home products need some troubleshooting from time to time to keep them running their best.

If your Echo Show 10 microphone isn’t working, try these troubleshooting tips below!

Press the Microphone Button

The Echo Show 10 has a built-in microphone for when you ask Alexa to do something or when you are video calling your family. If you don’t want the microphone on all of the time, you can simply press the microphone button on the top of your Echo Show 10 to turn the microphone off. You will know the mic is off when the LED to the left of the microphone button is red.

If your Echo Show 10 mic is not working, the first thing you will want to check is the microphone LED. If it is red, all you need to do is press the microphone button again to turn the microphone back on.

It can also be helpful to press the microphone button to turn off the mic and allow it to sit off for a few moments before turning the mic back on.

Check the Device’s Wi-Fi Connectivity

If your Echo Show 10 can respond to Alexa commands, but your microphone seems to cut out during calls, it may be your Wi-Fi Connectivity. There are two things you can try to improve the Wi-Fi connectivity of your Echo Show.

Relocate your Echo Show 10

If your Echo Show 10 is in an area that has several other Wi-Fi connected devices nearby or is in an area near a thick wall or large metal appliance, relocating your Echo Show may give you the Wi-Fi boost that you need to keep your device running smoothly.

Thick walls or large metal appliances can block or slow the Wi-Fi signal that your Echo device needs. Having multiple other devices nearby that are also using your Wi-Fi can cause interference and slow your Wi-Fi speeds as well.

Connect to a Different Wi-Fi network

If you cannot relocate your Echo Show, or if you have relocated it and your Wi-Fi speeds have not improved, another option is to connect to a different Wi-Fi network.

Most routers produce a 2.4 GHz and a 5 GHz connection option. The 5 GHz connection option is typically faster, but its downfall is that it can only connect to devices super close to your router. The 2.4 GHz option can connect to devices significantly further from your router but provides a slower connection than the 5 GHz.

If your Echo device is in the same room as your router, try connecting to your 5 GHz Wi-Fi for a better connection. If your Echo device is further from the router, try connecting to your 2.4 GHz Wi-Fi option.

Restart Your Echo Show 10

Once you have confirmed that your Echo Show 10 microphone is on and your Wi-Fi connection is working properly, the next troubleshooting step would be to restart your Echo Show. You can easily restart your Echo Show by unplugging it from the wall, allowing it to sit a moment, and replugging it back in.

Reset Your Echo Show 10

If restarting your Echo show doesn’t get your microphone to work, it may be time for a factory reset. Every once in a while, devices may need a factory reset if there is a glitch in the system. To factory reset your Echo Show 10, swipe down from the top of your screen and select settings. Once inside the settings menu, select device options. There will then be an option to “Reset to Factory Defaults.”

Factory resetting your Echo show will wipe its entire memory, and you will have to fully reset your device.

Contact Amazon Support

If all else fails, it might be time to bring in the pros. You can easily contact Amazon Support through the Amazon Alexa App on your smart device. Once in the Alexa App, navigate to Help and Feedback, and then select Contact Us. Amazon support is available 24/7 and can walk you through many options to fix or potentially replace your Echo Show 10.


Your Echo Show 10 can be an incredibly helpful smart home device, controlling various devices throughout your home, but just like any other technology, sometimes things go wrong. There are various troubleshooting steps that you can take to get your Echo Show microphone back in working condition, but if all else fails, Amazon Alexa support is available to help troubleshoot anything that might be going wrong with your Echo Show.