When your Echo Show 10’s camera isn’t working, the issue lies with one of two things: the device’s software or its hardware. A software problem means the device’s code isn’t communicating properly with the device’s pieces. A hardware problem means that a physical piece of the device is broken or otherwise not functioning properly.
Continue reading to learn more about troubleshooting steps for your Echo Show 10.
Reset Your Echo Show 10
For whatever reason, your Echo Show 10 might have a full queue. This means that it’s performing many functions simultaneously, effectively “confusing” it. First, check your queue by force-quitting out of any unnecessary apps.
- Navigate to your device’s settings.
- Scroll through your list of apps.
- Force-quit out of any open apps.
From here, try turning your device on and off, then relaunching the camera app. Still, if the camera doesn’t work, try restoring the device to its factory settings. This will make it as though you’re unboxing the device for the first time.
- Hold down on the volume down and mute buttons at the same time.
- Hold down for 15 seconds until the Amazon logo appears on the screen.
Make Sure Your Apps Are Up to Date
If your apps aren’t updated, your device won’t perform to its full potential. The biggest app you need to keep updated is the Alexa app. While the app generally updates on its own, sometimes, it’ll hold off until you get permission.
You can check for any app updates by following these steps:
- Navigate to your device’s settings. You can do this by saying “Go to settings” or swiping down from the screen’s corner and choosing settings.
- Choose “Device Options.”
- Select “Check for Software Updates.”
- Install any necessary updates.
If your device says that it can’t download the update, chances are you have too many apps downloaded on your device. You should delete any apps you don’t use and then try searching for updates again.
Activate Your Echo Show 10 Camera
For your privacy, Amazon’s Echo Show 10 doesn’t have the camera on constantly. It periodically turns off this function to ensure your comfort and safety.
If this happens, you might have difficulty using the device’s camera. Before moving forward with these instructions, see if there’s a red ring around your microphone and camera. This means that these components are turned off.
You can address this issue by following these steps:
- Press down on the mic/camera button.
- Hold down on the button for at least five seconds.
- Place two fingers on the screen once you hear a “beep.”
- Hold your fingers on the screen for five seconds.
Make Sure Camera Permissions Are Granted
The problem might not be with your Amazon Echo Show 10. Instead, it could be a problem with a certain app. Here, you should experiment using your camera with different apps.
If your camera and microphone work with one app but not another, you should go into your tablet’s settings. Now, you can grant permissions to apps that might not have access to your camera and microphone. If that doesn’t work, try deleting the app altogether, then reinstalling it.
Enable or Disable Certain Features
Many people purchased the Amazon Echo Show 10 because it comes with a nifty little feature called “Drop-In.” When you drop-in, you’ll appear on your loved one’s Echo Show 10 whenever you like. However, some users have said that when using this feature, they can hear sound but receive no video.
If you’re trying to use Drop-In, and your Echo Show 10’s camera won’t work, you should:
- Open the Alexa app (make sure it’s on the latest version!)
- Choose “Devices.”
- Tap “Echo & Alexa.”
- Choose your Echo Show 10.
- Select “Communications.”
- Choose “Drop-In.”
- Enable or disable the features you want.
The problem might not even be with your device. If you’re trying to drop in on a loved one who doesn’t have their camera or microphone enabled, you’ll likely experience issues.
File a Warranty Claim
All of Amazon’s devices come with warranty claims. If a factory-specific issue prevents your Echo Show 10 from working, you generally have one year to file a warranty claim. If Amazon accepts your claim, it’ll replace or repair the device at little to no cost.
Keep in mind that warranties don’t cover issues caused by wear-and-tear, negligence, or misuse. You also cannot file a warranty claim if you purchased the device secondhand from a friend or neighbor. You’ll need to have purchased it from an authorized Amazon retail store or website.