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Disney Plus Sound Not Working On Smart TV (Easy Fixes!)

Last Updated Mar 31, 2022
disney

If you’re a Disney Plus subscriber who has been having sound problems when streaming on your smart TV, you’re not alone. Many users have reported the same issue, affecting various models. Thankfully, we have many easy DIY fixes for you to try.

There are several tested ways to fix the sound problem with Disney Plus. Keep reading to identify the most common issues and learn how to solve your Disney Plus sound problems.

Easy Fixes for Disney Plus Sound Problems on Smart TV

Disney Plus sound may not be working on your Smart TV either because of hardware or firmware problems. For a start, it’s best to check the firmware bugs as it likely has something to do with the device settings.

To fix sound issues on the Disney Plus app, check if you have turned on the sound on your account from the settings menu. Otherwise, try restarting your device or uninstalling and reinstalling the Disney+ app. If the problem persists, there are several solutions that you can try.

Disney Plus is great, but it’s also known to have some glitches, such as low volume or the sound not even working at all.

Check Volume and Mute Just to Be Sure

The first thing you should do is check your TV’s volume – it should be on and not on mute. If the volume is all the way down or off, you won’t be able to hear any audio from the app.

Restart Your App

Try restarting the app if you still can’t hear any audio after turning up the volume. To do a hard restart, simply close the app and reopen it. Please check that you did not only minimize the app. Doing this will often fix any audio issues.

Reboot Your Devices

Rebooting your electronics is often the most effective and quickest way to solve sound glitches. Try restarting your device as it usually fixes many common problems with any modern device. 

Check Wiring and Connections

If you’re having sound problems while streaming Disney Plus, the first thing you should check is your wiring and connections. See if your HDMI cable is working or you need to replace it. You should also check the HDMI port if you’re using a streaming device.

Plug in all of your cables firmly and configure your audio settings correctly.

Try Updating Your Disney Plus

If you’re still facing sound issues when you try to watch Disney+ on your smart TV, it might be because you need to update your app. Here’s a simple process:

  1. Open Disney Plus on the home screen of the smart TV
  2. Find the Settings menu and select it.
  3. Navigate to find the “Update” option and tap on it.
  4. Finally, follow the prompts to install the latest update.

After you’ve updated the app, you should be able to watch Disney+ without any sound issues.

Plug Your Smart TV Again

One potential solution to the Disney Plus sound problem is to unplug the TV from the wall outlet. It will reset the TV and hopefully fix the sound issue.

To do this, simply find the power cord on the back of the TV and unplug it. After that, wait 50 seconds and plug the cable back in. Once your smart TV is up and running, turn it on and see if it solves the sound issue.

Reinstall Your Disney Plus App

If the sound problem persists when you try to watch Disney+ on your smart TV, it may be due to a problem with the app itself. The best way to reset your app to its default is to reinstall it after permanently deleting it. Here’s how:

  1. Find the main Settings menu for the smart device you are using.
  2. Navigate to the Apps section and find the Disney+ app.
  3. Select the Disney+ app and then choose the Delete option.
  4. Once you delete the app, restart your smart TV.
  5. Go to your smart TV’s app store and search for Disney+.
  6. Download and install the Disney+ app.

After installation, launch your app and log in with your account credentials. Go ahead and play a video on Disney Plus to check if the audio is back.

Reset Your Audio Settings

Sometimes, the audio settings can be the real culprit. Open your Settings menu and navigate to the audio settings of the smart TV. You can see a range of different audio options once you are there.

Make sure that the option for Disney Plus is selected. If it is not, choose that option and then try to play a video again.

If the sound isn’t working, your internet connection may be an issue.

Check Your Wi-Fi Router and Try Restarting it

If your home’s Wi-Fi router is not working correctly, it could cause sound issues on your Disney app. Check if you have plugged in your router and turned it on. After checking it, make sure the antennas are firmly attached. If they are not, restart the router installed for your TV’s internet connection.

Try restarting your modem or router and then opening Disney Plus again. If your router is still not working, you can do a hard reset to bring it back to its default settings. Unplug the router and then press and hold the reset button for 30 seconds to restart your router correctly.

Once the reset is complete, plug the router back in and see if that solves the problem.

Disney Plus Sound Fix for Chromecast Users

If you’re having sound issues while using your Chromecast, it could be due to a cache and temp files build-up. A quick solution is to remove your device’s temp files and cache. Here’s how:

  1. Open the Settings app on your Chromecast.
  2. Select Device.
  3. Select Storage & Reset.
  4. Go to Internal Shared Storage.
  5. Confirm by selecting Remove Cache.

This process will clear up all cache and temp files on your Chromecast. It should fix any sound issues you were having.

Try Reaching Out to Customer Support

Finally, if none of these solutions work, it’s best to get in touch with one of the customer service teams. They can walk you through the solution and help you troubleshoot the issue to get things working again.

Conclusion

We hope these tips help you get the audio working on your Disney Plus app! Hopefully, these easy fixes will clear any potential glitches causing the audio problems.

If none of these solutions helped, customer service can help you identify the underlying issue. After that, you will be able to decide about changing your hardware or claiming your smart TV warranty if it’s a hardware malfunction.

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