Disney Plus is a great streaming service, and you wouldn’t normally associate it with having sound problems, regardless of what device it is on—especially on a Chromecast. It’s one of those weird, nonsensical issues that do indeed happen from time to time.
If the sound for Disney+ is not working, it’s most likely a firmware issue, especially if you’re using a device rather than a built-in Chromecast. It could also be a cache or temp files issue.
Read on to learn more about troubleshooting sound issues with Disney+ and Chromecast devices.
How to Fix Disney Plus Sound When It’s Not Working
Firmware is always the first thing you should look at as its the most common problem. It has also become more of a problem since the recent explosion in streaming apps and platforms on various devices. It’s easy to see how such a conglomeration of devices, platforms, apps, and channels could potentially have problems.
Most streaming apps default to an automated updating process from the moment you complete the download. However, apps aren’t perfect, and even major companies like Apple can’t seem to find a way to get their firmware to update automatically, in a consistent manner.
It may be that you have missed the last few firmware updates, and Disney+ is getting a bit behind on the times. Since the firmware is supposed to update on its own, There’s no set way for you to do it manually.
What you will have to do instead is delete the Disney+ app from your Chromecast and redownload it. Downloading it again will ensure that you have the latest edition on your Chromecast device.
- Access your Google Chromecast Device (not applicable if it’s built-in).
- Select the Settings Menu.
- Locate the Apps Menu at the top of the screen.
- Select See All Apps.
- Locate Disney+.
- Select Uninstall.
Once the app is gone, all you have to do is pull it back up in the App Store and download it again. Unfortunately, you will have to enter your login credentials once again; however, you will be running on the latest version of Dinsey+.
- Open the Google Home App.
- Find your Chromecast device under the Devices tab.
- Selec the Three, Horizontal Dots next to your device.
- Open Device Settings.
- Select the Three Dots at the top of the screen.
- Select Reboot.
Rebooting the Chromecast will automatically include updating the firmware, so your device will be up to date by the time it cycles back up.
Cache and temp files create problems when they pile up, and this has been the case since the days of the 56k dial-up modems when you had to wait through half an hour of screeching and whining sounds to get on the internet.
Deleting all of this stuff clears up all of the background processes running and frees up some storage:
- Go to the Settings Menu on your Chromecast device/TV.
- Select System.
- Select Storage.
- Select Internal Shared Storage.
- Select Cached Data.
- Choose OK.
That will dump all of the cached material that’s just sitting around, eating up valuable storage space, and probably causing other problems as well. While you’re at it, you should also offload all of those apps that you excitedly downloaded when you first got your device and are now just wasting storage and screen space.
Getting rid of apps that you don’t use works exactly the same as the uninstallation process for the Disney+ app explained above. Unless you’re actively watching certain streaming programs, don’t keep them on your device unless you re-up your subscription and you’re starting to watch them again. Low storage room on any device always causes problems.
No one wants to do a factory reset to get their devices working again because it also means redoing everything you had on that device from the beginning. Unfortunately, it’s often a necessary evil because restarting it is occasionally the only thing that will work.
On the bright side, its a fairly simple process. For the USB Chromecast device, all you need to do is press and hold the button on the back of the Chromecast device until the light blinks yellow and continue holding until it turns white again.
For the built-in Chromecast:
- Select your Profile at the top of the screen.
- Select Settings.
- Select System > About.
- Select Factory Reset.
Once your TV reboots, your built-in Chromecast will be returned to the way it was when you unboxed the TV, and you’re good to go.
The Disney+ app not having any sound doesn’t mean that your speakers are broken or that there is anything wrong with your TV or Chromecast device. It’s often a simple but irritating issue with the firmware on the device or the app. Worst case, you’ll have to factory reset your Chromecast.
Fortunately, that’s the rare response, and getting everything up to date, along with clearing out your cache, will get you back to all of the streaming content that Disney+ has to offer, sound included.