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Crunchyroll Buffering, Slow, or Crashing? 10 Fixes to Try!

Last Updated Apr 2, 2022
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Crunchyroll is a popular streaming platform that allows you to watch your favorite anime shows and movies, as well as stream music. Similar to most streaming platforms, Crunchyroll might encounter problems from time to time. Most of the issues are pretty easy to fix and you can do them yourself.

You might be wondering how to fix your Crunchyroll and which step to start with. Don’t worry. We will go over 10 fixes in this article to help you get started. We will also go over Crunchyroll’s support information in case you cannot fix the issues yourself. 

Troubleshooting the Internet Connection

Crunchyroll needs an internet connection to work, so if your internet is down or malfunctioning, your streaming platform will not work. The best way to check your internet is to check the WIFI signal. 

Make sure your router is plugged in and on. If it’s flashing red, this might signal an issue. If you are using an ethernet cable, make sure it’s plugged in. 

If your internet is not working, try the following steps:

  1. Switch to another network. 
  2. Unplug the WIFI router and plug it back in. 
  3. Call your internet company and see if there is an outage or other issue. 
  4. Buy a new ethernet cable if yours appears damaged or is not working. 

Now, let’s see how to check your VPN.

Check Your VPN 

Crunchyroll’s wide range of streaming options is only available in the United States. If you are using a VPN, you need to make sure you are connected to a US server. Check the location on your VPN and see the location. 

If it’s outside of the United States, connect to a new one that is. Then, restart your browser and the Crunchyroll app to reset the settings. 

Reset the Crunchyroll App 

Issues can always be caused by the app on Google Play and Apple, so resetting is always a good idea.

If you want to reset the app and you’re using Windows, follow these steps:

  1. Press the Windows Key. 
  2. Open the Start Menu. 
  3. Select the Settings option. 
  4. Select Apps. 
  5. Choose the Crunchyroll app.
  6. Choose Advanced Settings. 
  7. Hit Reset. 

It should close and reset itself before opening again. If you are on a Mac, you can quit the app and then open it after a few minutes. 

Reinstall the Crunchyroll App 

Reinstalling should be your first step after resetting if the reset did not work. 

Follow these steps for reinstallation:

  1. Press Windows Key. 
  2. Open the Start Menu. 
  3. Press Settings. 
  4. Choose Apps. 
  5. Select Crunchyroll app. 
  6. Click Uninstall. 

On a Mac, you can go to the app store, search for Crunchyroll in the search bar, and then click Uninstall. 

Check the Crunchyroll Server Status 

You can check the Crunchyroll server status on a website like This will show if other users have reported problems or if there are any server problems. If there have been some reports, Crunchyroll usually fixes them in a few hours. 

Disable Ad Blockers 

If you watch a lot of Crunchyroll, you are probably aware that they run a large number of ads that can be distracting and annoying. If you are using ad blockers, this can interfere with the app and cause it not to work as it should. 

Make sure to disable them and then restart the app and see if it works. 

Restart Your Browser 

No matter what browser you are using, they can experience problems from time to time. Completely exit out of it and wait a few minutes. Then you can restart it and see if the app is working. 

Disable Antivirus Software 

If you are using a PC, you might be using anti-virus software. This software might accidentally think Crunchyroll is a threat and block it. You can try disabling it and then relaunching the app. Make sure you turn it back on though when you are done watching Crunchyroll. 

Clear Your Browsing Data 

Clearing your caches is also a good idea to do once in a while. Make sure you write down your passwords somewhere before doing this as they will be deleted. 

If you are using Google Chrome, you can follow these steps for cache clearing:

  1. Launch Google Chrome. 
  2. Type chrome://settings into the search bar. 
  3. Scroll down and choose Advanced. 
  4. Choose Clear browsing data. 
  5. Select all boxes. 
  6. Choose All Time. 
  7. Choose Clear Data. 
  8. Restart your browser once it’s done. 

Take a look at the next fix if this doesn’t work.

Contact Crunchyroll Support 

Your last step can be contacting support. You can contact them by submitting the form here. You can also find FAQS and forums that might help. 

Final Thoughts 

There are many different ways to fix Crunchyroll including checking your internet connection, clearing your browsing data, and resetting the app. If none of the DIY approaches work, you can always contact customer support.

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