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Can I Take My Xfinity Mobile Phone to Another Carrier?

Last Updated Aug 16, 2022
iPhone on table

Switching cell phone carriers can be a lengthy and expensive process. You already have a phone that you love, and you know that some providers will let you switch your current phone to your new plan. So now you’re wondering, “can I take my Xfinity Mobile phone to another carrier?”

Xfinity Mobile allows you to use their phones with another carrier. However, in order to do this, you must unlock your phone and ensure you meet certain eligibility requirements.

Below, we will discuss more about bringing your Xfinity Mobile phone to your new carrier. Keep reading to learn everything you need to know!

Can I Take My Xfinity Mobile Phone to Another Carrier?

If you already have an Xfinity Mobile phone that you love, you may not want to pick out and purchase a new one when you switch to another carrier. Luckily, Xfinity allows customers to bring their current phones to a new carrier. However, this is only possible after unlocking your phone.

Unlocking a phone allows you to change the carrier network. However, only certain phones meet the requirements for the unlocking process. Xfinity can help walk you through the steps.

Which Xfinity Mobile Phones Can Be Unlocked?

Before you can unlock your Xfinity Mobile phone, you must ensure it meets certain criteria. The requirements you must meet in order to use your phone stress-free with another carrier include:

  • A minimum of 60 days must have passed since the phone’s activation.
  • The phone must be paid off completely.
  • The phone must not be stolen or linked to illicit activities.
  • Your Xfinity account must not have any overdue charges.
  • Only the account holder can request to unlock the phone.
  • The phone must be active on just one account.

After ensuring all the above points apply in your situation, you can begin the process of unlocking your phone to bring it to a new carrier.

How to Unlock an Xfinity Mobile Phone

Once all these basic requirements are met, you will be eligible to unlock your phone. This procedure is quick and easy, and you can even do it yourself! Just follow these simple steps:

  • Find your phone’s IMEI number on the back of it. Then, find your phone’s original order number.
  • Call the Xfinity customer service line or chat with online support to request a phone unlock.
  • After confirming your eligibility, the representative will unlock your phone. They may also send you an unlock code to enter on your new SIM card.
  • If you receive an unlock code, switch your Xfinity SIM card out for your new one.
  • Enter the unlock code in the pop-up notification that appears on your screen after you enter the new SIM card.

After your phone is unlocked, you can activate it on a new carrier.

Troubleshooting Tips for Unlocking Your Xfinity Mobile Phone

Even with an Xfinity representative helping you along the way, you may find it difficult to unlock your phone. If you’re having trouble, try the steps below and see if they help:

  • Check for software updates on your phone or computer.
  • Restart your phone and try the process again.
  • If you’re given an unlock code, insert the non-Xfinity SIM card and restart your phone before entering the code.
  • Double-check the unlock code you are inputting. You may lock yourself out if you enter the wrong code too many times.
  • Contact the new carrier to be sure your phone is supported on their network.

If none of the above tips fix the problem, ask the representative for additional support or visit your local Xfinity store.

Can I Transfer My Number from Xfinity Mobile to Another Carrier?

Not only can you bring your Xfinity Mobile phone to a new carrier, but you can also keep the same phone number you have been using. To do this, you must request your Xfinity security PIN and give it to your new carrier. To do this, follow the steps below:

  • Log into your Xfinity Mobile account.
  • Tap on “Devices.”
  • Pick the phone you want to transfer to a new carrier.
  • Scroll down and find “transfer your number, cancel this line,” then click “Learn More.”
  • Follow the instructions on this page to request your security PIN via text.

This PIN will be the same for all phone lines on your account. After this, the next step is to contact your new carrier. They will automatically cancel your Xfinity service and activate your new one.

Final Thoughts

It is possible to take your Xfinity Mobile phone to a new carrier. Before you can do so, however, you must ensure your phone meets the criteria for unlocking. The same applies to switching your phone number from Xfinity Mobile to a new carrier. It is easy to do, and you’ll have the full support of Xfinity.