When you get the alert that your Blink Outdoor Camera is busy, you might initially think it’s overloaded with notifications. This is not the case; instead, this means that your device is having a hard time connecting to the internet via your Sync Module. While this might be annoying, you have several options when maintaining a steady connection.
Continue reading to learn more about what measures could help you in the event you get a “Camera is Busy” message.
Troubleshooting Options if Your Blink Outdoor Camera Is Busy
According to Blink, you need an internet connection of 2.4 GHz or higher to maintain a solid connection. This must be a non-cellular-based connection, meaning you need to use a router. Using your phone’s hotspot or a satellite provider will not provide an optimal user experience.
If you don’t have a stable or strong internet connection, your Blink Outdoor Camera may display a “Camera is Busy” notification in the Blink app. If this is the case, the following are some troubleshooting steps you can try to get your device back online.
Run an Internet Connection Test
Before doing anything else, Blink recommends that you download the RouteThis app to check your internet connection. The free app is available on the Google Play and App Store. For the test to work, your phone and your camera need to be on the same network.
- Tap on the blue “Begin” button.
- Allow the app to access your location.
- Enter “BLNK” as your password.
- Select your Wi-Fi network.
- Put your phone next to the Blink Outdoor Camera.
- Tap “I Moved It.”
- Wait two minutes.
- View the app’s diagnosis.
If you have a less-than-ideal connection, you’ll have the option to tap “Improve Network Health.” By clicking there, you can learn more about what measures could improve your connection.
Reset Your Router
After conducting the test we mentioned above, you might find that nothing’s wrong with your connection. This might be a situation where “reset it and check it” works. So, power off your router, wait a few moments, then plug it back in again. Try reconnecting your Blink Outdoor Camera to your network after it comes back online.
Reset Your Blink Outdoor Camera via the Sync Module
In the spirit of turning things off and turning them back on, try resetting your camera. To accomplish this:
- Locate the button on the side of your Sync Module.
- Hold the button down until the light turns red.
- Reinstall the Sync Module in the Blink app.
Resetting your devices gives them a “fresh start.” If you’re unsure about how to connect your Sync Module to the Blink app, click here.
Power Cycle Your Blink Outdoor Camera
This is a step beyond resetting your device; this is also one of the easier measures on this list: Just take out your camera or Sync Module’s batteries. If you purchased the Blink Power Adapter and your device is plugged into the wall, just unplug your device for 10 seconds before plugging it back in. You could even try plugging it into another outlet.
Move Your Camera or Sync Module Closer Together
Your camera must be within 100 feet of the Sync Module to work. Otherwise, you won’t get and maintain a connection. When experimenting with new locations for your camera or Sync Module, keep an eye on your signal strength bars. You need at least three, according to Blink.
File a Warranty Claim if Your Product Is Defective
Worst-case scenario, if you recently purchased your Blink Outdoor Camera, you could file a warranty claim. You generally have one year from the date of purchase to do this. You also cannot have purchased your device from another individual; you must have purchased it from a retailer, brick and mortar, or online.
Additionally, your issue must be a factory-specific defect. Any damage done due to negligence or external damage may not qualify for repairs or a replacement. Click here to learn more about filing a warranty claim.
If your Blink Outdoor Camera is busy, you have several options when troubleshooting the issue. The problem could lie with your router, internet connection, or devices’ locations.
Do not hesitate to contact Blink’s customer support if you have any issues. Blink markets itself as having the easiest smart home security system on the market. To maintain that title, they have an incentive to resolve your problem.